To ensure that your order fulfillment supply chain runs smoothly, the flow must be determined in advance. This means that your orders should be synced with your inventory, and they must be captured in real-time so that you do not miss out on any orders. This is where a robust order management system comes into the picture.
Order management systems can be of many kinds. This means that you can operate it directly from your computer or manage it on a cloud in an online setting. Web-based order management systems are cloud-based order management systems that can also be of immense importance for your business.
Let’s look at what these web-based order management systems are and the reasons why they are helpful for your eCommerce business.
What is a Web-Based Order Management System?
A web-based order management system is a cloud-based order management system that runs essentially online.
They let you set up protocols for every step of the order fulfillment process and help maintain synchrony between the supply chain. They allow you to send status updates to various stakeholders in the supply chain and customers. They capture information in real-time.
Advantages of a Web-Based Order Management System
A web-based order management system can help you achieve automation in your order fulfillment supply chain. It directly syncs with the warehouse and inventory management systems to share and collate information in real-time. This helps you stay on top of your inventory incoming orders without doing a thorough analysis manually.
Reduce Manual Operations
You can reduce manual operations as a web-based order management system that connects directly with various supply chain stakeholders to communicate essential information and the customer’s updates of their order. This reduces manual operations of calling and connecting with customers or sending emails and SMS to stakeholders continuously.
Improve customer satisfaction
Communicating with customers in real-time and giving them all essential information after placing an order helps improve customer satisfaction by a considerable margin. Communication is the key in online shopping, and the customer needs to know updates of their orders. Customer satisfaction will improve if the orders are processed on time and delivered faster.
Since a web-based order management system is posted on a cloud management system, the maintenance is not as high, and you do not need to pay a considerable amount for it. It delivers the same quality of operations and helps you manage orders from anywhere.
Integrating with a web-based order management Time is easier as you do not need to install it anywhere or code anything extra to get it up and to run. The integration with the web-based order management system is usually through an API which happens seamlessly within a few clicks.
Skip The Hassles of Order Management With Shiprocket Fulfillment
Even though order management is an essential aspect of your entire order fulfillment supply chain, it can be tedious to purchase different warehouse management systems, order management systems, and inventory management systems separately and then run them in synchrony to ensure that your supply chain runs smoothly. It can be a considerable investment, and you need to keep renewing it to reap the benefits.
In an eCommerce ecosystem where competition is cutthroat, you must tie up with a company that can help you manage the redundant operations in order processing and fulfillment. A 3PL fulfillment provider like Shiprocket Fulfillment can be of great use.
We can help you fulfill orders by conveniently storing your inventory in our fulfillment centers located across several locations in India and ensure that you can save on shipping costs and offer your customers one-day and two-day delivery. Shiprocket Fulfillment has a skilled team that can help you process orders faster and ships them out sooner. You can reduce processing errors and improve the order accuracy for your business.
A web-based order management system can make order processing easy if you have a small or medium enterprise that does not process many photos daily. However, if you are expanding and gradually increasing order intake, you must invest in a 3PL fulfillment provider like Shiprocket Fulfillment to make order processing more accessible for you.