7 min read

Retail Warehouse: Types, Benefits, and Challenges

June 5, 2023 by Danish Khan - 7 min read

The eCommerce industry is experiencing a remarkable surge in growth as consumers from all walks of life become increasingly comfortable buying products online, ranging from clothes and furniture to daily essentials. With the rise of eCommerce, warehouses have taken on a critical role, serving as storage facilities for products before they are processed for export or distribution. This transformation has given rise to the concept of retail warehouses, which have evolved to become the hub for fulfilling retail orders. This shift has completely transformed the traditional notion of warehouses, which have gone from mere storage facilities to an integral part of the eCommerce ecosystem. Let us understand more about the evolution of warehouses and how they have become an epicenter for fulfilling retail orders.  

Retail warehouses

What is a Retail Warehouse?

A retail warehouse is like any other warehouse; big with a large area of floor space and normally built on the city’s outskirts. But with a retail warehouse, we can use it not only as a centralised area for storage but also as a distribution center to save resources, money, and time. The retail warehouse allows online orders to be fulfilled within the same space, becoming the central hub for storage, inventory management, packaging, labelling, and delivery. By integrating all these functions, retail warehousing helps organisations maintain the quality and efficiency of their supply chain operations.

Traditionally, warehouses were never considered as an essential part of the retail business. But, with the advent of eCommerce, warehouses have undergone a transformation, emerging as crucial components of the retail industry. The smooth functioning of the retail warehouse is now essential for eCommerce’s existence and survival. Global retail eCommerce sales are predicted to reach about 8.1 trillion dollars by 2026, thus increasing the demand for not just a warehouse but a retail warehouse.

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Types of Retail Warehouse – Top Choices

Retail warehouse for the eCommerce industry is not only about warehouse space but also an essential part of the order fulfillment process. Selection of the right warehouse would ensure your eCommerce business can fulfill promised deliverables, thus ensuring profit and increased customer satisfaction. The different types of retail warehouses are:

1. Cooperative warehouse

Cooperative warehouses are storage spaces established and owned by cooperative organisations like farmer’s cooperatives, milk farmer’s cooperatives, fishing cooperatives, etc. Both members and non-members can avail the services of the warehouse. Being a member of the cooperative means services are available at subsidised costs. The sharing of storage and operation costs also helps businesses to save money. 

2. Private warehouse

Private or proprietary warehouses are owned and operated by large retail stores, distributors, wholesalers, corporations, online marketplaces, and manufacturers. Private warehouses are costlier than public warehouses and require large amounts of capital to build and maintain. Although requiring investment initially, a private warehouse is very cost-effective in the long run. 

3. Public warehouse

Public warehouses are affordable, easily accessible mass storage facilities owned and operated by the government or semi-government entities. They are available for any business and retailer to rent. Public warehouses are not well-equipped or technologically advanced as compared to private warehouses. 

4. Smart warehouse

Smart warehouses are where technology is used to the maximum to complete a faster, error-free, and safe order fulfillment process. Advanced technologies like AI are used to complete tasks such as fulfillment processing, storage, and inventory management. Smart warehouses engage automation technologies that include not only software but drones, collaborative robots, autonomous mobile robots (AMRs), and automated guided vehicles (AGVs) to accomplish tasks in the warehouse. 

5. Bonded warehouse

Bonded warehouses are mainly owned and run by government or private agencies. They are great for importers to store products duty-free until they are sold. Private agencies that own bonded warehouses require a government license to run them. Importers must keep bonds (bank guarantee) with the warehouse management for goods stored. This ensures that the importer pays customs duties when goods are sold. They are ideal for eCommerce businesses involved in international trade.

6. Distribution centers

A distribution center is a temporary storage space for items that need to be shifted quickly within the supply chain. Within a span of time, a large inventory is received and distributed to resellers and retailers via distribution centers. For food and perishable items, distribution centers are the best to facilitate quickly moving items like groceries, vegetables, etc. Most distribution centers are near transportation centers to ease efficiency and reduce delivery time. 

Benefits and Challenges of Retail Warehouse

There are various benefits of a retail warehouse, some of which are:

  • Increased storage: Most businesses often find a lack of storage space as a main hindrance to fulfilling large orders. With retail warehouses providing storage to store large amounts of inventory and for every type of commodity, the problem is solved to meet the customer demands.  
  • Efficient Management: Delivery management can become easier depending on the type of retail warehouse selected. A smart warehouse using technology would help maintain real-time inventory and ensure the fulfillment of orders efficiently. 
  • Centralisation: Retail warehouses act as a center point to gather all products, pack them, and brand them for further distribution. A central location enables you to keep track of your inventory. It also ensures that extra stock is ordered in advance to meet your order fulfillment requirements. 
  • Enhanced security: The operations team of retail warehouses ensures your goods are safeguarded with high security. They also protect your goods from fire, water hazards, or theft. They have contingency plans in place to reduce the damages that can occur to your stored products. 

Although retail warehouses are a boon for the eCommerce industry, various challenges are also encountered. A few of them are:

  • Returns Management: Returns are inevitable, especially in the retail sector. Proper returns management is required to curtail losses and recover some profits from the returned products through resale, refurbishment, or selling some parts of the returned item. Each returned item must be stored until a quality check is done or returned to the manufacturer as an unsold item. Every retail warehouse should be equipped to handle multiple returns or connect each returned item to its initial order to ensure the audit trail is maintained.
  • Managing supply chains while maintaining inventory visibility: International trade has increased the complexity of supply chains. This complexity can raise various complications to occur as it involves the transfer of data and information through various systems and networks. Different time zones and different procedures at various places can be challenging. Proper visibility in the various sections of the supply chain is essential to avoid glitches. Using technology to maintain transparency in the procurement and fulfillment areas would help procure real-time information to ensure proper tracking through the entire process. A good collaboration between the various stakeholders in the supply chain would provide a clear picture of items in store and when in transit.  

Improve Your Warehousing Using Fulfillment’s Services

Shiprocket, India’s #1 eCommerce shipping solution, offers end-to-end fulfillment operations. It provides industry-standard operations and same-day/next-day delivery. This is all possible with their fulfillment centers located nationwide, making faster intra-city and intra-zone shipping possible. Shiprocket is a single platform for order, inventory, catalogue, and logistics management. 


India is one of the fastest-growing eCommerce countries based on online sales, with eCommerce sales forecasted to increase by more than 25 per cent. Warehousing has always been an integral part of the eCommerce and retail industry. Retail warehousing has become more important for order fulfillment operations. By understanding your retail warehousing requirements, you can decide what works best for your business. Click here to choose the best fulfillments services for your business. 

Scale Your Business The Smart Way

Frequently Asked Questions(FAQs)

Why is retail warehousing important for the fulfillment process of your business?

Retail warehousing helps correct your business’s fulfillment process by improving the delivery process, avoiding human error, and increasing customer satisfaction. Choosing the correct retail warehouse is essential depending on business requirements, budget, and product.

Are distribution centers like retail warehousing?

No. Both distribution centers and retail warehouses are different. Retail warehouses typically hold products longer, whereas distribution centers quickly dispatch products to their customers with a relatively shorter storage time.

What is an urban warehouse?

Urban warehouses are fulfillment centers opened in densely populated areas to easily get quick and fast access to a large volume of customers.

Jun 5, 2023 by Danish Khan

7 min read

Choosing the Perfect Warehousing Partner for Your Business

May 30, 2023 by Danish Khan - 7 min read

Warehouses are huge spaces allowing businesses to store, transport, and distribute goods from a centralised location. All businesses cannot have warehouses, and many tend to lease or rent the same from other parties or use third-party partners to manage their fulfillment requirements. Selection of warehousing partners is important as they enable you to track and manage inventory, reduce transportation costs, reduce staffing needs, and increase your flexibility to either increase or decrease stock as per business requirements.

The growth of the eCommerce and retail sector has generated a demand for warehouses in India. By 2027, the warehousing market in India is expected to reach INR 2,872.10 billion. Selecting a warehouse partner is not easy, but with the help of this article, we can guide you on the 7 factors to consider when selecting your warehouse partner.

warehousing partner

Top 7 Factors To Consider When Selecting Your Warehouse Partner

To find the best warehouse partner for your business requirements, you can consider the following factors: 

1. Layout and Flow Optimisation

The warehouse layout should be designed to maximise space and streamline operations. A good warehouse layout design should consider workflow efficiency, storage space, floor space, and easy access to products and equipment. Warehouses that have implemented technology like collaborative mobile robots would help to improve productivity and optimise resources. 

A few methods to improve layout and flow optimisation are:

  • Reduce travel time by storing the most picked items in locations that are easily accessible
  • Sort shipment according to the product or category type
  • The quality control area should be set up as close as possible to the packaging area               
  • Optimise aisle width
  • Implement proper signage and labels to facilitate navigation 
  • Standardise processes

Choose a warehouse partner who can provide or implement these methods to improve your warehousing experience with them.

2. Skilled Workers

Warehouse workers are the pillars behind the successful running of a warehouse. A warehouse has different roles and responsibilities, and skilled workers are required to handle these job profiles. Skilled workers require soft and hard skills to work efficiently in the warehouse. Soft skills like communication, teamwork, and discipline are required for daily interaction and functioning with other workers and customers. Hard skills like knowledge of warehouse management, inventory management, delivery management, and safety management would help maintain the warehouse properly. 

Every product is different concerning its storage and packaging requirements. Workers employed for warehouse management should understand the type of product stored and its storage requirements. Warehouses also require skilled workers well-versed in software and automated technologies to handle material or warehouse management systems. 

The best layout or design becomes immaterial if no skilled workers can perform the warehouse’s day-to-day activities. A warehouse partner should also have capable workers within their payroll to provide you with the best service.  

3. Licenses and Permits

Any person starting or carrying on a warehousing business must be registered with Warehousing Development and Regulatory Authority (WDRA) and procure a warehouse licence. If proper licenses and permits are not obtained, one can be imprisoned, fined, or both. So, it is safer to first get all papers in order and checked before partnering with a warehouse partner.

Building new rack systems in the warehouse requires proper permits like building and fire permits from the concerned authorities. Permits differ with respect to location, state, and country. 

4. Location and Infrastructure Network

The location of the warehouse facility makes a great difference in fulfillment timelines and the cost of operations. An easily accessible warehouse near major highways, shipping hubs, and customer base would help reduce last-mile delivery costs by maximising delivery speed and efficiency.

Nothing better than partnering with a warehouse partner who can customise their warehouse as per your requirements without compromising on the quality of service and performance. This would be beneficial to both parties as this can lead to maintaining long-term operations with each other. 

The infrastructure network in the warehouse should be equipped with the correct equipment and technology for efficient distribution. This will help you to get your products quickly and efficiently to the customer. 

5. Material Management Systems

Every material is different and requires proper skillsets and tools to handle the same. The right warehouse partner should have good material handling capabilities best suited for your company’s needs.

Also, the warehouse should be able to handle the volume of your goods and appropriately scale its operations to support the same. Ideally, the warehouse partner should provide backloading and front-loading services, making it easier for you to transport your products in and out of the facility. 

6. Adequate and Flexible Storage Capacity

Storage capacity requirements for a business can vary for various reasons. Suppose your business is dependent on seasons for the sale of products. In that case, your warehouse partner must be able to handle more goods during the peak season and less during the non-peak season. Partnering with a warehouse that can adjust its operations based on your company’s needs is a valuable asset. Flexibility in scaling their operations can ensure that your goods are stored safely and efficiently while avoiding unnecessary costs.

7. Compliance with Industry Norms and Regulations

Warehouse compliance includes safety procedures and adherence to industry compliance regulations. Warehouse safety procedures include material handling and storage for hazardous materials, food, or high-value inventory.

A few general warehouse rules include caution when using lifting equipment, storing materials safely, maintaining fire safety, etc. Proper insurance coverage for the warehouse is also an industry norm that needs to be followed. One must always partner with a warehouse partner who prioritises following safety norms and regulations. 

Shiprocket’s Latest Solution as Warehouse Partner

Shiprocket is India’s no. 1 eCommerce logistics solution provider. It provides a simplified eCommerce fulfillment, warehousing, and logistics solution. Partnering with Shiprocket is easy as it does not require additional warehouse investment, follows a quick onboarding process with minimal paperwork, and can accommodate a surge in order volume. It is possible to deliver your product to any corner of the country as Shiprocket provides 45+ warehouses across India to fulfill your order faster.


Choosing the right warehouse partner can be a game-changer for your business. A dependable partner will be responsible for providing cost-effective transportation routes and efficient inventory management, which can significantly streamline your product distribution network, save valuable time, and reduce costs. Therefore, it’s crucial to carefully evaluate your business needs and collaborate with a warehouse partner that can align with your objectives and help you achieve your business goals.

Frequently Asked Questions(FAQs)

What is WDRA?

WDRA stands for the Warehousing Development and Regulatory Authority and was established by the Indian Government on 26th November 2010. WDRA ensures the implementation of the provisions of the Warehousing (Development and Regulation) Act, 2007 in India.

What are the safety measures required in a warehouse facility?

Proper security measures like security personnel, fire alarms, security cameras, fire sprinkler systems, etc., should be in place to reduce the chances of theft and damage to goods stored in the warehouse.

Why is warehouse optimisation important?

Warehouse optimisation is important as it increases your storage space, thus increasing overall capacity and the flow of operations. An organised warehouse makes it easier to pick products, thus reducing the time taken to complete orders.

May 30, 2023 by Danish Khan

7 min read

Top 10 Leading Logistics Companies in Lucknow

May 29, 2023 by Danish Khan - 7 min read

One of the driving forces for eCommerce growth in cities such as Lucknow is the on-time delivery of orders by logistics companies. These service providers have enabled businesses to grow their customer base and match the changing needs of online buyers. In fact, the Indian logistics market growth has a compound annual growth rate of 10-12% to become a USD 380 billion market by 2025. So, if you are a D2C brand owner or a local business looking for cost-effective shipping and logistics solutions, here are the top 10 logistics companies in Lucknow that you should know about. It will aid you in finding the right logistics company to solve your transportation and delivery needs. 

logistics companies in lucknow

Top 10 Logistics Companies in Lucknow

Lucknow’s central location as a business hub, especially for chikankari dresses, materials and Mughal-influenced designs, makes it a favourite for fashion houses and resellers of geo-tagged products on eCommerce platforms. If you are one such business, then the following list of top 10 logistics companies in Lucknow will benefit you.

DHL Express

DHL Express is a German logistics company that was founded in the USA. It supports Indian businesses with easy custom clearance and express shipping. This is a logistics company that can connect you to customers in over 220 countries and every city locally. It has multiple options for express delivery, freight forwarding, and supply chain management. In the city of Lucknow, it has a strong presence and ensures your customers’ orders are delivered on time. 

Blue Dart

One of the better-known courier and logistics companies in the country, Blue Dart ensures your customers receive their orders anywhere in India and worldwide too. They offer multimodal shipping solutions and flexible plans for quicker, faster delivery. As a pioneering Indian courier and logistics company, BlueDart offers value-added services for eCommerce businesses at cost-effective prices. 

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This is a global logistics service provider that delivers your orders in a number of countries across the continents. You can choose from express delivery or supply chain management services or ask for customised solutions that ensure safe and secure delivery of orders. FedEx has its headquarters in the USA and supports extensive overseas operations with customs clearance services for a no-delay transportation solution. 


One of the top logistics and supply chain companies in India, Gati offers a range of services such as express distribution, freight forwarding services and cold chain logistics. It offers niche services such as Premium Flexilite for shipments less than 5 Kg for air transport, along with a LAABH package for surface transportation for shipments over 20 kg.


A logistics provider with end-to-end supply chain services across India, Safexpress will offer you greater flexibility in managing your logistics. Its services include warehousing, express distribution and more. It has a door pickup facility and door delivery on Sundays, holidays pickup and delivery as well, apart from extensive online services to support your supply chain needs.

Allcargo Logistics

Find the right solution for your eCommerce business for all your logistic challenges with Allcargo Logistics. The company offers value-added services such as freight forwarding, customs clearance and transportation. The company prides itself on its ability to customise services with simplified logistic contracts, and advanced supply chain support. It has elaborate freight stations and can move any-size consignment to local and overseas destinations.

Agarwal Packers & Movers

If you are looking for reliable and efficient logistics partners, then Agarwal Packers & Movers could be the provider you need as a partner. Their varied services offer you flexibility and value for money, helping you gain market advantage. It primarily focuses on packing and moving segments and is hence a great option if you are a reseller and need customised packaging and zero-damage transport for your merchandise.

TCI Express

TCI Express, with its worldwide network and local presence, helps you reach a number of markets in the country. The company operates in over 6,0000 locations using over 5,000 express support vehicles and 73+ air gateways. It has over 28 sorting stations ensuring every order is delivered accurately and on time. 

Om Logistics

A leading supply chain company, Om Logistics supports logistic operations for its partner companies. Its services ensure customer orders can be delivered anywhere in India within 2-3 days and drive customer satisfaction. The company provides 3PL and warehouse services in Lucknow and most cities of India. They also offer customised services for large businesses.

Shree Maruti Courier

If you need flexible logistics solutions, Shree Maruti Courier is a local provider that will help you reach all parts of Lucknow and neighbouring regions. It is focused on prompt and quick service and promises reliable delivery. It also has a pick-up option; hence as a business owner, you do not have to allocate further resources for shipping. Available as a low-cost logistic operator, this provider ensures quick and on-time delivery in every industry.

The above top 10 logistics companies in Lucknow offer a wide range of services that should help your business reach more customers on time. 

Shiprocket’s Leading Logistics Solutions

When you are caught at the crossroads of finding the right logistics solution provider for your company, look no further than Shiprocket. They use the latest technology to help your business grow and multiply. Customer delight is a primary goal for Shiprocket, and they offer online tracking of orders or status checks, ensuring your customers know estimated delivery timelines and plan accordingly. In fact, this has been a great differentiator for most businesses since customers are not worried about delivery timelines and know when to be at their location to receive their orders. 

What you also get from Shiprocket Solutions is – 

  • No platform fees 
  • No add-on costs
  • Low-cost express shipping 
  • Collaboration with 25 courier partners
  • Reach to over 24000 pin codes in India

Now that you know the services offered by the top 10 logistics companies in Lucknow and Shiprocket, you have all the data inputs to make your choice. The core logistics solutions Shiprocket offers eCommerce businesses include –

Their core strength is their extensive network of carriers and warehouses. Explore Shiprocket’s logistics solutions and improve your selling opportunities with their low-cost logistics operations and improve customer satisfaction.


Lucknow has a strong logistics ecosystem that includes established logistics companies and local providers who are skilled at solving last-mile challenges. Among them, Shiprocket stands out as a premier, technology-driven solution provider that leverages online tracking and AI-based resource allocation to enable businesses to meet the evolving needs of their customers. With a comprehensive suite of services that include express delivery, freight forwarding, supply chain management, and warehousing, Shiprocket is well-positioned to cater to the diverse logistics needs of businesses in Lucknow. Whether you are a small enterprise or a large corporation, Shiprocket can provide you with end-to-end logistics solutions that are both efficient and cost-effective.

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Frequently Asked Questions

What services do logistics companies offer?

Logistics companies offer a range of services, including express delivery, freight forwarding, supply chain management, warehousing, and value-added services.

What is the difference between a logistics company and a courier company?

A logistics company provides a range of services, including express delivery, freight forwarding, and supply chain management, while a courier company primarily focuses on package delivery.

How do I choose a logistics company for my business?

When choosing a logistics company for your business, consider factors such as services offered, reliability, cost-effectiveness, and customer satisfaction. It is also important to check the company’s reputation and reviews from other customers.

May 29, 2023 by Danish Khan

6 min read

Top 10 Freight Forwarding Companies in Kochi

May 16, 2023 by Danish Khan - 6 min read

The shipping and logistics industry is rapidly returning to its pre-covid market value, with most countries returning to trade globally. An important part of this growth has been the change in consumer buying patterns. Online buying and eCommerce are driving more shipping and freight forwarding activity as companies compete intensely to capture the Indian virtual buyer market. The Indian logistics market is expected to grow at a CAGR of 8.3% and is likely to be a $650.52 billion market by 2028. The logistics market growth is taking place in important ports of the country like Kochi, Kolkata, and Mumbai and in tier-1 and tier-2 cities as people across the country adopt digital and social buying.

Here are the 10 freight forwarding companies in Kochi. These companies are known to offer warehousing and fulfillment services enabling eCommerce companies and D2C businesses to save capital in operating such facilities and reach higher operational efficiency.   

Freight Forwarding Companies in Kochi: Top 10 Service Providers

Kochi is a city on the western coast of South India and is known for its large business diaspora in West Asia, especially the United Arab Emirates. Hence, it plays a significant role as a logistics and transportation hub and is home to numerous freight forwarding companies in Kochi. They provide a range of services for retail businesses, D2C brands and eCommerce platforms. Many of these providers are technology-first players and are quickly redefining freight forwarding services in the city.

1. DHL Global

The international forwarding and logistics giant, provides its services in Kochi city, working closely with local and international businesses to deliver goods anywhere in the world. It supports freight forwarding by air, sea, road and rail transportation, customs clearance, and warehousing services.

2. KWE India

This is a reputed logistics supplier from Japan, and its Indian subsidiary has emerged as a valuable service provider in the country. It has brought the service standards of the parent company Kintetsu World Express to Kochi and other parts of the country. This is the company to partner with if cargo insurance and packaging are a priority in your business niche. 

3. Agility Logistics

This company has well-established services in Kochi and is a great choice for businesses needing multiple freight forwarding options. It is known for its services for the healthcare industry, automotive and consumer goods.  

4. DB Schenker

This global logistics provider offers multimodal services supporting all supply chain needs. Its services are easy to integrate with eCommerce platforms. They can also handle special events logistics. With a proven track record of delivering innovative solutions, DB Schenker prioritises sustainability in their freight and forwarding services, making them a reliable choice for businesses in Kochi. 

5. FedEx

One of the most popular freight forwarding service providers in Kochi city, FedEx, supports end-to-end services. It includes customs clearance, warehousing facilities, and transportation for businesses from manufacturing to eCommerce. 

6. Gati-KWE

This provider is a joint venture between two leading shipping and courier service providers. A home-grown brand, Gati Limited partnered with leading Japanese logistics provider Kintetsu World Express to deliver freight and forwarding services in Kochi and across the country.

7. Maersk

A reputed global logistics service provider, Maersk offers a number of services in Kochi, completing its footprint in South India as well. Kochi is strategic to Maersk operations as it is a crucial western coast port. Maersk leverages the location to deliver goods across Southeast Asia, including south Indian cities and towns. 

8. Yusen Logistics

It is a well-known international logistics company that has services in the port city of Kochi as well. It primarily meets the needs of the fast-moving consumer goods industry and hence has a well-established network for automotive as well as healthcare services.

9. Kerry Logistics

This reputed Hong Kong-based logistics provider has a presence in Kochi, catering to the varied needs of online companies operating in the region. Its solutions are ideal for the electronics and fashion industries, along with a broad range of eCommerce services.  

10. Hellmann Worldwide Logistics

The freight and forwarding service provider offers top-listed Airfreight, Seafreight along with Road & Rail services. It simplifies complex logistics requirements and uses technology to leverage business advantages for its customers.  

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These top-10 freight forwarding companies in Kochi ensure customers have much-needed facilities to fulfill their transportation needs and logistic processes. Their presence in Kochi ensures leading eCommerce brands and small businesses have the reach to deliver to customers in the smallest of towns and cities across the country.

Therefore, if you are an online business entity and require freight and forwarding services, then you should consider the above top-10 service providers in Kochi. 

However, there is more to freight forwarding services than ensuring on-time deliveries. Technology is changing every aspect of how businesses operate. You need to break into the fast circuit of instant transactions and same-day delivery/next-day delivery. The next section will help you understand how your business can instantly switch pace and adapt quickly to changing consumer needs.

Shiprocket Kochi’s All-in-One Solutions 

Transform your business into the go-to choice with Shiprocket Kochi’s All-in-One Solutions. Shiprocket Fulfillment provides unparalleled customer satisfaction through same-day or next-day delivery options. Here’s how they tackle eCommerce and D2C brands’ logistics and shipping challenges:

  • Extensive network of fulfillment centres across the country
  • Three times faster delivery
  • 99.9% accuracy in operations
  • 20% reduction in shipping costs
  • Lower operational expenses
  • Flexible fulfillment models

Speak to Shiprocket’s Fulfillment experts today to learn more about their comprehensive services, including freight forwarding cost reduction, warehousing, inbound logistics, storage, quality control, packaging, and outbound logistics. Let Shiprocket take your business to the next level with its exceptional fulfillment solutions.


In the end, finding a freight forwarding company in Kochi is simple. Using a criteria-based selection process, you can easily find a suitable service provider. But if you want more than freight-forwarding services and need an enabler service that lets you reach your customers 3 times faster, you can rely on service providers like Shiprocket to add value to your freight-forwarding services.

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Frequently Asked Questions(FAQs)

What are the services specific to freight forwarding companies?

A freight forwarding company plans and handles the entire end-to-end management and transportation of goods from the point of origin to the customer’s doorstep. The typical services include logistics processes, customs clearance, and warehousing.

Are freight forwarding companies and shipping companies the same?

No, they are different. Shipping companies focus on physical goods movement, while freight forwarding companies act as intermediaries to improve logistics efficiency and lower costs.

How to choose the right freight forwarding company?

The important factors to keep in mind when choosing a freight forwarding company are –  years of experience in the industry, the necessary expertise, and how their previous clients rate them or how good the reputation of the company is in the industry.

May 16, 2023 by Danish Khan

8 min read

Beginner’s Guide to Logistics Management & How to Improve It?

May 9, 2023 by Danish Khan - 8 min read

Logistics management has emerged as a crucial component of supply chain management in recent years. As timely delivery continues to be a crucial factor for businesses to gain a competitive edge, logistics automation has become an essential enabler. With new technologies, evolving consumer expectations, and global events, the logistics industry will undergo significant transformations in 2023. This article will explore the top five logistics management trends of 2023 and offer insights on how businesses can adjust to these changes.

logistics management

What is Logistics Management? 

Logistics management involves planning, implementing, storing and moving goods from the manufacturing or production facility to the delivery destination. The different stages of transportation that are managed by service providers include warehousing, inventory and order processing. It ensures businesses can meet the demands of their customers efficiently. With the growth of eCommerce and globalisation, logistics management has become a differentiator for most companies.

Logistics Management: How has it Changed the Supply Chain Industry?

Logistics management has significantly changed the industry’s performance by introducing new efficiencies and reducing costs. By optimising the supply chain, businesses can reduce their inventory levels, which helps them save money. It can also improve their delivery times, which enhances customer satisfaction. Logistics management has also enabled businesses to expand their reach by opening new markets and increasing their customer base. 

Top 5 Logistics Management Trends You Should Know About in 2023


In 2023, sustainability will continue to be a significant trend in logistics management. Businesses realise the importance of adopting sustainable practices to reduce environmental impact and meet consumer expectations. Sustainable logistics management involves reducing emissions, optimising transportation routes, and adopting green technologies. Businesses which follow sustainable practices are winning a competitive edge as consumers with environmental protection in mind prefer such providers. 


It will continue shaping the logistics industry in 2023. Automation helps to refine operations and minimise errors while advanced analytics tools can also help companies optimise their supply chain by providing real-time inventory levels, demand, and transportation data. Automated systems like robotics and artificial intelligence can optimise operations, reduce errors, and improve efficiency. Automation can help businesses manage inventory levels, reduce labour costs, and enhance supply chain visibility. Demand for fast and accurate delivery and automation will be higher in logistics management in 2023.

Omni-Channel Logistics

In 2023, businesses will continue adopting an omnichannel logistics management approach. It means that they will use multiple channels, such as online and offline, to reach their customers. This approach requires a flexible and agile supply chain that can adapt to changing consumer behaviour and preferences.

Last-Mile Delivery

In 2023, companies will focus on improving last-mile delivery to enhance customer satisfaction. It includes using new delivery methods, such as drones and autonomous vehicles, and optimising delivery routes to reduce delivery times.

Supply Chain Visibility

Visibility is increasingly essential in logistics management. In 2023, businesses will continue to invest in technologies that provide real-time data on the location and status of goods in transit.

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Steps To Improve Logistics Management

 Businesses can optimise logistics management by implementing the following steps:

  1. Reduce logistics costs: Optimise transportation routes, manage inventory levels and adopt green technologies. You can also consider outsourcing logistics operations to a third-party provider to reduce overhead costs. 
  2. Use 3PL providers: Outsourcing logistics operations to a third-party provider can help reduce costs, improve efficiency, and enhance supply chain visibility. Logistics providers have the expertise and technology to optimise logistics operations, allowing you to focus on core business activities. 
  3. Ensure sustainability: adopting green technologies, optimising transportation routes, reducing emissions, and implementing a sustainable logistics strategy. You can also partner with logistics providers that prioritise sustainability and have the expertise to implement sustainable logistics practices. 
  4. Embrace technology: leverage automation, data analytics, and artificial intelligence to improve logistics management. These tools can help you streamline operations, reduce errors, and enhance visibility across the supply chain. 
  5. Improve communication: clear and timely communication with suppliers, customers, and logistics providers can help reduce delays, errors, and misunderstandings in logistics operations. You can also use collaboration tools and software to improve communication and collaboration across the supply chain. 
  6. Develop a contingency plan: unexpected disruptions can occur in logistics operations, such as natural disasters, labour strikes, or equipment failures. Developing a contingency plan can help you quickly respond to these situations and minimise the impact on your operations. 
  7. Enhance employee training: well-trained and skilled employees can help improve logistics management by reducing errors, improving efficiency, and ensuring compliance with regulations. Investing in employee training and development can positively impact your logistics operations. 
  8. Monitor performance: Regularly monitor and measure logistics performance by tracking metrics such as delivery times, inventory levels, and transportation costs to optimise your logistics operations continuously.

Top 5 Logistics Management Service Providers


Delhivery is one of the top logistic management service providers in India. They provide end-to-end logistics solutions, from warehousing to last-mile delivery. Their unique selling point (USP) is the technology-enabled platform that allows them to optimise routes, manage inventory, and track shipments in real-time. This results in faster deliveries and better visibility for customers. 


It’s a logistics aggregator that provides end-to-end logistics solutions for small and medium-sized businesses (SMBs) in India. Their USP is their technology-driven platform that connects SMBs with multiple courier partners and provides access to discounted shipping rates. They specialise in value-added services like shipping insurance, order tracking and bulk shipping. It offers technology-driven advantages to SMBs giving them the necessary inputs for advanced-level transportation of goods.


Has expertise in handling sensitive and high-value shipments like pharmaceuticals, electronics, and automotive parts. They have state-of-the-art facilities and adhere to international safety and security standards to ensure the safe and timely delivery of these shipments. 


DTDC is a logistics company that provides domestic and international courier services, freight forwarding, and supply chain solutions. Their USP is their focus on customer satisfaction, with a range of value-added services like cash-on-delivery, reverse logistics, and pickup requests. They also have a strong presence in rural areas, which enables them to reach even the most remote parts of India.


It’s a leading service provider for businesses in eCommerce, automotive and pharmaceuticals. They offer solutions tailor-made for the industry and improve customer satisfaction. They have a network of over 600 locations in India and offer services like warehousing, transportation, and value-added services like packaging and labelling.

Who Should Be The Logistics Provider for Your Business?

Choosing the right service provider in a crowded marketplace is a challenge. Some factors to consider are- 

  1. List requirements: Prior to speaking to service providers, a business has to define and list the requirements or needs. Begin with identifying shipping volume, delivery times, and budget.
  2. Look for experience: When choosing a logistics provider, look for a company with experience in your industry. Such providers will be aware of the challenges for some of the specific needs of your business, ensuring zero-errors. 
  3. Check for certifications: Logistics providers should have the necessary certifications to meet industry standards. It includes certifications for environmental sustainability, safety, and security 
  4. Tech tools in use: It is important to know the different types of technology tools and platforms the service provider will implement in managing your logistic needs. The year ahead will focus on advanced technology for a competitive edge. Evaluate the provider’s technology capabilities, such as real-time tracking and analytics tools.
  5. Consider customer service: Good customer service is essential in logistics management. Your choice should be the provider who is responsive and helpful in providing necessary service. 
  6. Evaluate cost-effectiveness: Cost is a critical factor in logistics management. When choosing a provider, care should be taken that the services are of top-quality despite the competitive pricing offered. 

Hence, logistics management is a critical aspect of supply chain management that will continue to evolve in 2023. Businesses prioritising sustainability, automation, last-mile delivery, omnichannel logistics, and blockchain technology will have a competitive advantage in the market. In 2023, companies need to adapt to the changing trends in logistics management to succeed in a rapidly evolving market. Partnering with the perfect service provider holds the key to such success.

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Frequently Asked Questions(FAQs)

What is the difference between logistics and supply chain management?

While logistics management focuses on moving and storing goods and services, supply chain management involves coordinating and managing all activities involved in producing and delivering goods and services.

How does logistics management drive customer satisfaction?

Logistics management ensures customers receive their orders on time leading to highly satisfied customer service. By optimising the supply chain, businesses can improve delivery times, reduce errors, and provide better overall service to customers.

What are some challenges in logistics management?

Logistics management challenges include managing inventory levels, reducing transportation costs, and ensuring supply chain visibility.

How can technology help in logistics management?

Technology can help logistics management by automating processes, reducing errors, and enhancing supply chain visibility. With the help of technology, you can also get real-time inventory levels, demand, and transportation data.

May 9, 2023 by Danish Khan

6 min read

Shipping Delays: Causes, Issues, and Solutions for Customer Satisfaction

May 6, 2023 by Danish Khan - 6 min read

An eCommerce business is successful when its customers are satisfied. But what drives this satisfaction? The factors that contribute to this satisfaction may include offering a wide range of quality products at reasonable prices and ensuring quick delivery. Experts point out that on-time delivery has become a tipping point in this industry, with 52% of buyers wanting orders delivered in 2-3 days, or they will move to those that offer such shipping services. 

In this article, we will discuss the causes of shipping delays, their impact on businesses and look at ways to prevent them in order to achieve customer satisfaction.

What Are the Causes of Shipping Delays?

There can be many causes of shipping delays; some are more common than others. Here we will explore six of the most common causes of shipping delays and see what businesses can do to prevent them.

1. Disruption of the Supply Chain

The most common cause of shipping delays is due to supply chain disruption. This could be due to global and economic reasons, supply chain shortages, capacity restrictions, port congestion, or vessel delays. The ideal way to prevent such uncertainties is to focus on supply chains, have a distributed inventory and ensure backup supplies at critical stages.

2. Natural Calamities and Weather Anomalies

Shipping services are often impacted by natural calamities such as flooding, earthquakes and hurricanes. These events can cause significant damage to infrastructure, resulting in supply chain disruptions and shipping delays. Businesses should consider having contingency plans, like alternative shipping routes, in order to overcome such situations.

3. Global Emergencies

Recent global emergencies like Covid-19, the Russian invasion of Ukraine, and the blockage of the Suez Canal have had a significant impact on the shipping industry. While merchants cannot control these events, they should be prepared to adapt their shipping strategies to reduce the impact of such emergencies.

4. National Holidays

In many manufacturing economies, national holidays can cause delays in shipping. Shipping orders during holiday periods can be challenging, resulting in backlogs and bottlenecks that can further delay shipments. To avoid these delays, businesses should plan ahead and adjust their shipping schedules accordingly.

5. Labour Issues

The shipping industry relies heavily on physical labour, from picking and packing orders to loading and unloading packages. Any labour-related issues, such as strikes or shortages, can have a significant impact on shipping times. To avoid delays caused by labour issues, businesses should maintain good relationships with their employees and have plans in case of labour disputes.

6. Inaccurate Shipping Address

Incorrect shipping addresses can result in delays or even failed deliveries. Common errors like typos in the address or wrong phone numbers can cause incomplete deliveries. To prevent these delays, businesses should double-check shipping addresses before dispatching shipments.

How Shipping Delays Affect Consumers

Any type of shipping delay is a loss for businesses and also leads to customer dissatisfaction. The expectation of an eCommerce buyer is that the orders will reach them in a few days. Every time the shipping time limit is exceeded because of any of the above-discussed reasons, customer dissatisfaction rises, eventually resulting in a loss of sales to the businesses.

  1. Delays in shipping can lead to frustration and disappointment at the customer’s end. Sometimes customers may have been counting on receiving their items by a certain date. For example, in the case of time-sensitive purchases, such as gifts or things needed for a specific event or occasion, the customers may have planned their schedules around the expected delivery date, and any delay can disrupt their plans and cause inconvenience.
  1. Shipping delays can also impact a customer’s perception of the company’s reliability. Customers may question the quality of the company’s service leading to a loss of trust in the company.
  2. Delays can damage the company’s reputation since they lead to increased customer service inquiries and complaints. Addressing these complaints requires additional resources, which may lead to further frustration for the customers.
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How Shipping Issues Can Harm Your Business

The merchant or retailer also suffers every time a shipping order is delayed. This happens in the following ways:

  1. Drop in sales: It leads to a loss of customer loyalty and hence a drop in sales. Customers may turn to competitors who can offer faster and more reliable shipping. 
  1. Transparency in shipping delays can impact customer choices: The longer shipping lines and transparency about it lead to customers abandoning their carts. There is a very big challenge, especially for new retailers, because shipping dealers would be longer than established retailers.
  2. Inventory management challenges: Another major issue for shipping dealers is that retailers are not able to refine their inventory management. This can lead to revenue loss due to excess inventory or missed sales due to insufficient inventory.

Top 5 Strategies to Reduce Shipping Delays 

In order to control the impact of shipping dealers, merchants should have the following strategies in place:

1. Proactive communication with suppliers

Effective communication can help manage and mitigate delays. Frequent updates will help suppliers focus on potential delays and work to overcome issues ahead of time, ensuring that you have the necessary supplies and adequate inventory.

2. Utilise data analytics to monitor and analyse shipping trends

Data analysis can aid in forecasting potential shipping delays, enabling you to take proactive measures to avoid or minimise them. Additionally, analysing your shipping data can help you optimise your overall shipment process.

3. Regularly evaluate your shipping processes for efficiency

Conduct periodic reviews of your shipping procedures to identify inefficiencies and areas for improvement. This can include streamlining order processing, optimising packaging, and identifying potential bottlenecks in the shipping process.

4. Leverage technology to automate shipping processes

Consider using shipping software to automate repetitive tasks and improve accuracy. For instance, shipping software can help generate shipping labels, track shipments, and streamline communication with customers.

5. Partner with reliable and efficient shipping providers

Choose shipping partners who have a proven track record of timely and efficient delivery. Consider factors such as shipping speed, reliability, and cost-effectiveness when selecting your shipping provider.

Fulfillment as a Solution for Shipping Delays 

While solving the problem of shipping delays is not easy, third-party providers like Fulfillment have several solutions. They offer – 

  • Real-time inventory
  • Order tracking 
  • Distributed inventory 
  • Two-day shipping 
  • Discounted shipping rates
  • Transparency in performance data

Solutions by Shiprocket are in line with the expectations of retailers and merchants to deliver on time to customers. To know more about Fulfillment services, click here.

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Frequently Asked Questions(FAQs)

Is a shipping crisis a possibility in 2023?

Shipping delays are not anticipated this year since most issues related to post-pandemic pressures are now eased. Shipping ports are decongested, and shipping free-flow is expected. Hence, no major delays are anticipated.

Which ports have decongested?

The ports that are decongested areas – Shanghai Port, Port of Busan, Shenzhen Port, Port of Guangzhou, Port of Ningbo, and Port of Qingdao. It appears that the supply chain and shipping crisis has improved in the past two years, with ports becoming less congested.

Why are shipping costs so high?

Shipping costs have increased significantly in the past year since carriers suffered from fuel surcharges. General rate increases (GRI) have led to further surcharges in shipping costs.

May 6, 2023 by Danish Khan

7 min read

Storage and Warehousing: Key Differences to Know

May 4, 2023 by Danish Khan - 7 min read

As eCommerce businesses grow, managing inventory can become a challenge. If you have excess inventory, you may be wondering whether to store it or move it to a warehouse facility. Although the terms “warehousing” and “storage” are often used interchangeably, they actually have different meanings that are important to understand in order to leverage the benefits they offer. In this article, we’ll explore the differences between warehouses and storage units so that you can make the most of their advantages.

storage vs warehousing

Understanding Warehousing and Storage: Definition, Types, and Benefits

Let’s begin by defining the two terms that are routinely used in logistics and shipping services. 


When businesses or manufacturers decide to hold their goods and materials at a small scale and volume, it is called storage. More often, the term is associated with household storage like furniture, clothing and holiday decorations. Similarly, businesses may hold their inventory in storage for a shorter period in comparison to goods they hold in a warehouse. More importantly, the goods are stored because they are not being used currently and may be used in the future. Storage can be in any temporary location, such as a small room or store room that can hold the goods. There are usually no specially designated spaces for storage.

The different types of storage facilities are – self-storage and mini-storage. Sometimes dynamic semi-automatic and automatic systems of storage facilities are also available.


Warehousing is defined as the process of storing materials and goods in large volumes. These goods could be for domestic consumption or overseas markets. Retailers, distributors or manufacturers commonly use warehousing services to hold their goods until they are needed next. The physical location where large quantities of goods are held is defined as the warehouse. 

The Differences Between Warehousing and Storage

In this section, let us look at the factors which distinguish warehousing from storage facilities –

  1. Location and accessibility

Warehouses require larger spaces and are mostly located in remote areas where large land mass is available. They are located near transportation hubs for the quick shipping of goods.

On the other hand, storage facilities are located mostly in residential areas since they need to be easily accessible to customers.

  1. Capacity

Warehouses are primarily used by businesses for commercial purposes. Therefore the size of warehouses is very large, and designated spaces and equipment are installed for unloading and loading. The goods stored are generally wholesale items and very large equipment. 

On the other hand, storage units hold very small items such as household appliances or personal items.

  1. Security

In warehouses,  monitoring and securing the facility is a very significant activity. The large area is generally open for easy access to trucks. The massive spaces are a challenge to secure. Technology-driven security equipment such as closed circuit television record the activities across the facility, helping in maintaining security across facilities.

On the other hand, storage units are small spaces and may not have complicated security processes. They often remain out of access to common people and are safer. Storage facilities are easier to monitor and can accurately track people accessing the facility.  

  1. Cost

Warehouses involve a lot of costs as they are larger facilities and often carry a rental cost or a lease cost. Additionally, the overall maintenance of these large spaces is expensive. Security and additional maintenance are recurring costs. 

On the other hand, storage facilities are much smaller, compact facilities and do not have high overheads such as rental security maintenance and other add-ons.

  1. Services

Warehousing provides a range of services like packaging, shipping and transportation. On the other hand, storage facilities do not offer such services.

Thus, the above comparative analysis of warehousing services and storage facilities clearly shows there are some differences in terms of size, capacity, layout and services each of them provides. You can select either facility based on your business’s specific needs.

The different types of warehouses are – bonded, public, private, climate-controlled warehouses or distribution centers. 

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Let us take a quick look at the types of warehousing and storage. 

Types of Storage and Warehousing

Choosing the right storage or warehousing facility is crucial for an eCommerce business. Here are the different types of warehouse and storage facilities that are commonly used by retailers, manufacturers and other businesses:

1. Public Warehouses

This type of facility is mostly owned and operated by service providers who handle end-to-end services like – storage and distribution for several clients. These facilities charge on a per-use basis for short-term storage and distribution services.  

2. Private Warehouses

These facilities are owned by companies for their own warehousing uses of storage. These facilities hold goods for long-term storage and distribution.

3. Distribution Centers

These types of facilities are designed for the fast-paced movement of goods. They receive goods from manufacturers, suppliers, and resellers and then store, sort, and distribute them to retailers or end customers. In the process, they offer a variety of value-added services like assembling and labelling to prepare products for shipment.

4. Climate-Controlled Warehouses

These facilities maintain a specific temperature and humidity level to ensure sensitive goods are well protected. These are mostly used in industries that deal with perishable foods, pharmaceuticals and electronic appliances.  

5. Self-Storage Facilities

These storage facilities are typically used by businesses for individual storage. These can be rented facilities that customers use to store their personal belongings. 

As you can see, the diverse range of storage and warehousing options provides eCommerce businesses with many choices to find the most suitable facility for their products and goods.

Benefits of warehousing and storage

The comparative study of warehousing and storage facilities illustrates the conceptual difference between the two facilities. However, there are several benefits to warehousing and storage. These are as follows:

  1. Increasing goods security

The primary advantage of using a warehousing facility is that the goods stored are well protected and are unlikely to be stolen or damaged.

  1. Better organised

Warehouses and storage facilities help businesses to organise inventory for better management. These practices are more sustainable since there is easy review and evaluation of stock level.

  1. Lower cost

Warehousing and storage facilities are important factors in helping companies save money on transportation costs and shipping costs.

  1. Enhanced flexibility

Warehousing facilities and storage units offer businesses choices in the manner of storage and access they want for their goods.

Although there are benefits of using warehousing and storage facilities, there are some disadvantages. The limited space, high costs of renting the warehouse, and difficulty to access because of remote location, along with the sudden issues with packaging and transportation, may influence business decisions in choosing the storing facility or warehousing provider.


The above discussion clearly identifies the differences between warehousing and storage facilities. While warehouses offer large spaces and greater security for storing goods, storage facilities are more compact and easy to access. Storage units are small, and shipping is immediate. As an eCommerce business, if you are looking to store extra inventory, it is ideal that you find the best solutions according to the needs of your business. One such solution for storage facilities and warehousing services is offered by Fulfilment service providers. Our wide network of warehouses and storage facilities available across the country provides secure storage and reliable shipping services for eCommerce businesses. Click here to know more.

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Frequently Asked Questions(FAQs)

How has Technology impacted the warehousing and storage industry?

New technologies like automation and robotics have made warehouses and storage facilities more efficient and cost-effective. These innovations have also created new job opportunities for workers.

How do housing and storage facilities manage inventory?

Both of them use tools and techniques to manage inventory. The common methods are –  barcode scanning, RFID tracking and using inventory management software.

What costs are associated with storing items in a warehouse?

Storage costs in a warehouse can include expenses for things like rent, electricity, software, and personnel. These costs are typically calculated as a percentage of the value of the inventory being stored.

May 4, 2023 by Danish Khan

5 min read

Top Courier Services in Bangalore

May 3, 2023 by Danish Khan - 5 min read

In today’s fast-paced world, courier services play an essential role in the smooth functioning of any business. Bangalore, a hub of startups and small businesses, requires reliable courier services that can handle their delivery requirements. With the emergence of many courier service providers, choosing the best one for your business needs can be daunting. This article talks about some of the best domestic courier services in Bangalore and also provides some factors to consider while choosing the best courier service in the city.

Best Domestic Courier Services in Bangalore

Blue Dart

Blue Dart is a highly reliable courier service provider in Bangalore that offers a comprehensive range of domestic courier services to businesses of all sizes. They have a strong network of 55,400+ locations in India and provide tracking facilities to ensure the timely delivery of packages. Blue Dart’s domestic courier services in Bangalore are known for their speed, efficiency, and security. They have won several awards for their customer service and have a team of experts available to handle any queries or issues that businesses might face.


DTDC is a well-established courier service provider in Bangalore that offers cost-effective and reliable domestic courier services. They have a strong presence in Bangalore and provide a range of services to cater to the different needs of businesses. DTDC’s domestic courier services in Bangalore are known for their speed and efficiency. They offer tracking facilities to ensure the timely delivery of packages and have a customer service team available to handle any queries or issues that businesses might face.


FedEx is a global courier and logistics company that offers fast and reliable domestic courier services in Bangalore. They have a strong presence in Bangalore and are known for their speedy delivery services. FedEx provides tracking facilities and an excellent support team to handle customer issues. They have a team of experts available 24/7 to help businesses with any queries or issues.


DHL is a leading courier and logistics company serving over 220 countries globally. They offer reliable and efficient domestic courier services in Bangalore that cater to the different needs of businesses. DHL’s domestic courier services in Bangalore are known for their speed, efficiency, and security. They offer tracking facilities and excellent customer service to handle business issues. Their customer service team is available 24/7 to help businesses with queries or issues.

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Factors to Consider While Choosing the Best Courier Service in Bangalore

Delivery Time

Delivery time is a critical factor to consider when choosing a courier service. Businesses may have different delivery requirements depending on their customers and products. Some courier services offer same-day or next-day delivery, while others may take longer. Consider the delivery times provided by the courier service and choose one that aligns with your business needs.

Coverage Area

The coverage area of the courier service is another important consideration. Some courier services may not deliver to certain areas, while others may have broader coverage. Look for a courier service that covers all the areas you need to ship to. A courier service with a strong presence in Bangalore can ensure that your packages are delivered on time to any part of the country.

Tracking Facility

A good courier service should offer a robust tracking facility that provides real-time updates on the status of your shipments. This can help you keep track of your packages and ensure they are delivered on time. Look for a courier service that offers an online tracking system or mobile app that allows you to track each movement of the shipments easily.


The security measures of the courier service are an essential consideration, especially if you are shipping valuable or sensitive items. Look for a courier service with strict security measures to protect your packages from theft or damage. Some courier services offer tamper-proof packaging, secure storage facilities, and GPS tracking to ensure your packages are safe and secure during transit.

Customer Service

A courier service with good customer service can help you resolve any issues quickly and efficiently. Look for a courier service that offers multiple communication channels, such as phone, email, and chat support, to ensure you can reach out to them easily. A responsive and efficient customer service team can help you track your shipments, resolve delivery issues, and provide timely updates.


The cost of the courier service is also an essential factor to consider, especially for businesses that ship in large volumes. Look for a courier service that offers competitive rates without compromising quality or reliability. Many courier services offer customized pricing plans based on your shipping volume, so explore different options to find the most cost-effective solution for your business.


The reputation of the courier service is another important factor to consider. Look for a courier service with a proven reliability and customer satisfaction track record. Check online reviews and ratings to understand the courier service’s performance and reputation.


Choosing the best courier service in Bangalore can be a daunting task. It is essential to consider factors such as reliability, speed, tracking, cost, and customer service while choosing a courier service for your business needs. Businesses should consider their specific needs and requirements and select a service provider to meet them. By partnering with a reliable courier service provider like Shiprocket, businesses can ensure that their packages are delivered securely and efficiently, allowing them to focus on growing their business.

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May 3, 2023 by Danish Khan

6 min read

Beginner’s Guide to Warehouse Facilities: Definitions, Requirements, and Functions

April 27, 2023 by Danish Khan - 6 min read

When it comes to eCommerce businesses, delivering orders to customers on time and at a low cost is extremely important. To make this happen, a strong supply chain is needed, and one of its crucial parts is warehouse facilities. These facilities are responsible for managing the inventory, sorting, and preparing products for distribution. In this guide, we’ll explain what warehouse facilities are, what features they should have, what functions they serve, and how warehousing facilities in India can help eCommerce businesses improve their operations.

warehouse facilities

Warehouse Facilities: Definition

A warehouse facility is a large complex designed to store and distribute goods. It may be owned by third-party logistic providers and tailored to cater to small-scale storage needs or large-scale distribution centers. The primary purpose of a warehouse facility is to provide ample space for businesses to store inventory, pack, label, and ship goods. For growing eCommerce businesses, the leading warehousing facilities in India present a cost-effective solution for managing their inventory. By delegating inventory management to these facilities, businesses can focus on their core operations and remain productive and efficient.

Top 5 Facilities That Should Be in an Ideal Warehouse

Here is a check-list of the top 5 facilities in an ideal warehouse that can ensure efficiency, safety, and cost-effectiveness: 

1. Loading Docks

These are dedicated spaces for trucks to load or unload goods. They are equipped with various tools, such as dock levellers and bridging platforms, that facilitate the smooth transfer of goods between the truck and the dock.

2. Racking Systems

These are needed for vertical storage and optimising inventory holding.

3. Lighting and Climate Control

Having good lighting and climate control is very important for any warehouse facility. Proper lighting helps workers see and work safely, while climate control helps maintain the right temperature and humidity levels to protect the goods stored inside from damage. 

4. Security

It plays a vital role in safeguarding both the goods and workers inside the premises. To ensure maximum protection, a strong security system should be put in place. This system should include video surveillance, alarms, and advanced security features such as access control systems.

5. Amenities

The warehouse should include all modern equipment to ease inventory movement. This includes optimisation of the layout design for efficiency and communication with the latest tools and technologies.

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Functions of Warehouse Facilities

Warehouse facilities are more than inventory storage spaces. They offer a range of other services, such as: 

Inventory Control

It is an essential function for any warehouse facility. It ensures accurate locating and tracking of stored goods, as well as maintaining the right quantity of inventory. Proper labelling also enables quick retrieval, and analysing prices and product demand helps manage stock efficiently.


Some warehouse facilities may offer to move goods for eCommerce businesses that need transportation services. This avoids outsourcing distribution, and businesses can easily track the movement of goods.


Transloading is another critical feature that allows the efficient movement of goods between multiple transportation modes. Warehouse facilities should be equipped to meet the specific needs of the client, from the warehouse to local distribution centers.

Risk aversion

Safe and secure warehouse facilities prevent the risk of storing goods in basements and spare rooms, as usually done by businesses. Technology-backed tools in warehouse facilities ensure easy tracking of warehouse storage, so businesses can have peace of mind knowing their inventory is safe. Additionally, insurance coverage against burglary and theft provides an extra layer of protection.

Warehouse contracting

For businesses that want alternative solutions to self-operated warehouse facilities, a contract warehouse helps meet distribution needs and remain competitive. Contract warehouses offer flexible storage options, handling of goods, transportation, and distribution services, tailored to the specific needs of their clients.

Top 4 Benefits of Efficient Warehouse Facilities

The benefits of using an efficient warehouse are

  1. Cost-savings: An efficient warehouse facility helps businesses save money by optimising storage spaces, minimising overstocking, and reducing inventory. Streamlined processes also lower labour costs and the time it takes to move merchandise in and out of the warehouse.
  2. Customer service enhancement: Warehouse facilities help businesses stay ahead of delivery timelines. They also ensure optimised supply chain operations and lower the risk of overstock and delays. This leads to improved customer satisfaction and helps sustain long-term customer relationships.
  3. Increased productivity: The advantage of an efficient warehouse is that processes are streamlined to lower downtime and increase productivity. By evaluating workflows and reducing the time taken to perform tasks, businesses can handle more orders and improve overall productivity.
  4. Competitive advantage: An efficient warehouse gives businesses a competitive edge by enabling them to respond quickly to market situations and meet customer demands as they arise. By optimising supply chain operations and reducing costs, businesses can stay competitive in highly competitive marketplaces.

Industry Solutions for Efficient Warehouse Facilities

Service providers like Shiprocket offer partnership programs that eCommerce businesses leverage to optimise their logistics and supply chain. 

Efficient warehouse facilities are critical for eCommerce businesses to succeed in a competitive market. By optimising inventory management, transportation, and order fulfillment processes, companies can save costs, enhance customer service, increase productivity, and gain a competitive advantage. The advantages of Shiprocket’s warehouse facilities include:

  1. Strategic Locations: Shiprocket’s warehouses are strategically located near industrial areas, close to manufacturers’ and suppliers’ facilities. It continues to add more to its current 45+ warehouses across India. 
  2. Ship Smarter: Shiprocket’s proprietary inventory management platform gives businesses a competitive edge since overheads are minimised. Their efficiently structured facilities are well-managed for quick in-and-out of transport vehicles with the necessary equipment for safe and damage-free loading and unloading. 
  3. Customised services: Shiprocket provides customised services for inventory-based businesses. Companies have the flexibility to scale their inventories to match customer demand. 
  4. Fast shipping tags: Shiprocket offers end-to-end support to eCommerce businesses, including transportation, warehousing, and order fulfillment. Shiprocket also offers businesses the facility to provide badges or tags that indicate fast shipping. For example, Amazon’s Prime shipping tag reassures customers that they will receive orders on time. Shiprocket enables businesses to offer customers fast-shipping tags at checkout, leading to higher customer conversion rates.


Warehouse facilities are a crucial link in the eCommerce supply chain. An efficient warehouse facility is essential to ensuring the timely delivery of goods at the lowest possible cost. A suitable warehouse facility can optimise inventory management, improve customer satisfaction, and increase productivity. Partnering with service providers like Shiprocket can offer businesses a comprehensive solution to their logistics and supply chain needs, enabling them to focus on growth and profitability.

Contact our experts now to learn more about Shiprocket’s warehouse facilities for eCommerce.

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Frequently Asked Questions(FAQs)

What are the warehouse facilities that businesses should consider for a partnership?

The most common warehouse facilities that businesses can partner with, are fulfillment services, cold storage facilities, distribution centers, and eCommerce warehouses.

What factors should businesses consider to create efficiency in warehouse facilities?

To make warehouses efficient, businesses should focus on automation, non-excess inventory, minimal waste, and optimised workflows.

What are the biggest challenges faced by warehouse facilities?

The biggest challenges warehouses face are labour shortages and increasing operational costs.

Apr 27, 2023 by Danish Khan

7 min read

7 Steps to Refine Your Order Fulfillment Process

April 27, 2023 by Danish Khan - 7 min read

For any eCommerce business, one of the major goals is to keep its customers happy and coming back for more. A number of challenges can make it difficult for eCommerce businesses to achieve this goal. The biggest challenge is getting their orders right and delivering them on time. So, how to get your system to be smooth and efficient and in what ways can you improve it? Here are 7 best-working strategies which will help you enhance your order fulfillment process and keep the customers happy and loyal to your business. We also look at Fulfillment’s all-in-one solutions to manage eCommerce order processing challenges. 

order fulfillment

Understanding the Types of Order Fulfillment Process

There are four types of order fulfillment processes. 

1. In-House Fulfillment

In this type the employees of the company manage the entire order fulfillment process without any third party’s help. They handle the storing of goods, managing inventory and handling of products completely. This method is ideal for small startups and small businesses that do not have much volume and can handle the end-to-end control of the entire operations. This method gives you complete control over every step, but the risk of mishap also increases. Maintaining the entire operations process also does not leave you with enough room to scale your business, as a considerable amount of time and energy is spent in managing the order fulfillment process.

2. Dropshipping

In this type of order fulfillment process, instead of warehousing inventory, merchants purchase products from third-party suppliers as and when customers make orders. This means that you order the products from the supplier or manufacturers when an order arrives. The supplier handles all your orders and ships them to the customers, and sellers are only charged for the products they sell. Dropshipping is a preferable choice for many eCommerce and startup retailers, and it can generate high returns for the aspiring eCommerce entrepreneur.  

3. Third-Party

In this type of order fulfillment process, all services, including storing inventory, picking and packing orders, shipping and logistics, are outsourced to a specialised fulfillment company. This is great for businesses that do not have the bandwidth or space to handle in-house fulfillment. Partnering with a third-party logistics (3PL) or external provider can help disperse the workload. It helps save time and allows the company to focus on other important aspects of running a business. They also provide value-added services such as warehousing distribution, transportation management, inventory management that can be beneficial to the company. Choosing 3PL services can also help reduce the cost for your business.

4. Hybrid

Another approach to order fulfillment is to use a combination of the above-mentioned methods. Companies can tailor their fulfillment strategy to their unique needs by using a mix of in-house, outsourced, and dropshipping solutions. This hybrid approach offers greater flexibility and scalability for companies that are rapidly growing or need to adjust their fulfillment strategy over time.

Importance of Order Fulfillment Process 

When a customer places an order online, it sets off a series of steps that involve receiving, processing, and delivering that order. These steps include activities such as inventory management, picking the products at the warehouse and packing it, shipping and handling, and finally, tracking orders until delivery. The entire lifecycle of an order fulfillment process needs to be efficient in order to meet customer expectations and ensure on-time delivery. 

It is a critical stage where businesses have to strike a balance between customer satisfaction, operational excellence and financial goals. It is essential to have the right processes and systems in place to streamline the order fulfillment process and ensure that it runs smoothly.

With this understanding of the order fulfillment process, let us explore the 7 strategies which will improve the process to achieve eCommerce objectives. 

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7 Steps to Refine Your Order Fulfillment Process 

There are several ways by which order fulfillment can be enhanced. The top 7 ways that you should implement to refine your order fulfillment process for a great customer experience are- 

  1. Invest in an Inventory Management Software:

Software that specifically addresses the challenges of inventory management is a very important step, as it will help you to track levels in real time and ensure you are not understocked or overstocked. This software will prove to be effective in forecasting demand, optimising order processing, and reducing inventory loss. 

  1. Optimise Your Warehouse Layout:

A critical step in improving order fulfillment is optimising the warehouse layout. This will reduce the time it takes to pick and pack orders, improve inventory organization for quick finding, and ensure that the correct orders are being fulfilled. This, in turn, can lead to faster delivery times and increased customer satisfaction. 

  1. Automate Your Order Fulfillment Process:

The most important strategy is automation, as it will eliminate most of the common human errors in order handling because of lesser human involvement.  It also leads to refined picking and packing systems since robotic assistants, conveyor belts and other accessories are used to automate warehouse operations. 

  1. Implement Quality Auditing:

A very important step in improving the accuracy of orders is to implement quality control. This step ensures products meet the expectations of the customer and helps in the detection of defects, and reduces the risk of returns and refunds. 

  1. Offer Multiple Shipping Options:

One of the ways to ensure customer delight is to have multiple options for shipping since it gives them greater flexibility and control over the delivery of their orders. For example, by offering same-day, two-day, or expedited shipping options in addition to standard shipping, you can cater to a wider range of customer needs and preferences.

  1. Utilise Data Analytics:

Knowing your market sentiment is critical to your eCommerce strategy as it will help you understand buying patterns and decisions. A key method to derive such insights is by studying your customer’s activities on your website and augmenting industry inputs to analyse order taking, processing and delivery for optimised sales. 

  1. Continuously Improve Your Processes:

This step is very important as it will bring together all of your strategies to improve your order fulfillment process. It is very important for you to repeatedly go back to your processes to review, evaluate and correct them in order to be competitive, control costs and ensure long-term customer engagement. 

Having a strategy to overcome order fulfillment issues is crucial for customer satisfaction, business reputation and cost efficiency. Thus, these seven strategies can help you refine the current order fulfillment process and give your customers a positive experience such that they come back for more. 


For every eCommerce business to remain competitive, a smooth and efficient order fulfillment process is essential. There are various ways to streamline your order fulfillment process and improve efficiency. The key is to work on the above-mentioned seven industry-tested strategies and tools to improve operations, increase customer satisfaction and lower operational costs. The most important strategy is to partner with reputed and proven service providers to find powerful solutions for your business and be successful in the eCommerce landscape. To know more about Fulfillment’s all-in-one solution that provides businesses with a comprehensive platform to manage their order process, click here.

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Frequently Asked Question(FAQs)

How to handle order cancellations after the order fulfillment process has started?

If a change request is made after the fulfillment process has started the fulfillment center has to be informed immediately to halt the process. A well-framed cancellation and change policy proves to be very important in handling such cases.

How can you address order fulfillment issues from customers?

The ideal solution is to have a trained customer representative to handle order-related inquiries from customers. The queries could be related to tracking updates, order cancellations, order changes, delivery delays and more.

What is the best method to handle the challenges in the order fulfillment process?

An ideal method to overcome order fulfillment process challenges is to outsource the entire process to third-party service providers. Make sure you choose a reliable and established provider to achieve your business objectives.

Apr 27, 2023 by Danish Khan