6 min read

Intelligent Tricks to Decrease RTO in eCommerce for Your Online Business

June 30, 2021 by Srishti Arora - 6 min read

Did you know, at least 30% of all products are ordered online or returned? Moreover, 92% of consumers believe that they will buy from the store again if the return process is easy, and over 79% of consumers want free return shipping. 

This implies that returns play a massive role in the decision-making process of purchasing a product. However, returns are not such a good story for eCommerce sellers.  They involve huge commitments, shipping amounts, and resources that can drain out almost all funds out of the business. Most courier companies offer higher return charges as compared to forwarding charges.

Most times, the reasons for these return orders are the product not delivered on time, receiving the wrong item, COD amount not available, a fake attempt to provide the product, etc. 

In most cases, these situations can be avoided, and the product can be successfully delivered. You just need to be careful about a few things, and you will reduce your RTO. Let’s look at what RTO is and how you can reduce it for your eCommerce business. 

What is an RTO Order?

RTO in eCommerce stands for return to origin. It means that whenever an order is returned or undelivered, it will be returned to where it was picked up from. In most cases, courier companies ask the sellers if they want to return the order, and the sellers have to pay for the return charges. 

Why are RTO Orders Difficult to Handle?

RTO in eCommerce is challenging to handle because you have to incur separate charges for them. In most cases, the shipped product also becomes unusable because of the constant to and fro. If the product was the last of the lot, there are huge chances that it might not be used. Also, if the product was sold in the sale and you had to incur forward shipment charges for it, there is a big chance that you might go into loss if you pay for the return charges. For cash on delivery orders, the situation is even worse as customers refuse to pay for the order, and you also have to bear the return delivery charges. 

Most times, consumers just miss the order or are dissatisfied with the delivery because it is delivered late. In such cases, RTO can be avoided. 

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Why Should You Aim to Reduce RTO in eCommerce?

You should aim to reduce audio as it directly impacts the delivery performance. If you are constantly getting an RTO from an area, it is indicative that either fraud is being committed or the pin code is acceptable to many RTOs. Also, higher RTO tells you about the customer’s delivery experience. If the RTO is happening because the product is being delivered late, is faulty, or inaccurate, it means that the overall delivery experience is also being impacted. You must reduce RTO if you want to say that on your logistics costs and provide a superior delivery experience to your customers. 

Let’s look at how you can reduce at you with 3PL fulfilment providers like Shiprocket Fulfillment

How Can You Reduce RTO with Shiprocket Fulfillment?

Fulfillment Centers Across India

Shiprocket Fulfillment’s centers are located across several zones in India. This means that with fulfillment centres located in places like Delhi, Bengaluru, Gurugram, Kolkata, Mumbai, Surat, Jaipur, and Guwahati, you can quickly deliver products at a much faster rate. Also, you can practically have warehouses across the country and ensure that your products get delivered in the best shape possible. 

Store Inventory Closer to Buyers

The next advantage of Shiprocket Fulfillment is storing inventory closer to buyers. With fulfillment centres in the various cities listed above, you can stock your products closer to the buyer’s delivery location. You can also conduct demand forecasting with the help of predictive analytics and assess which Pin code or zone has the maximum demand for a particular product. This will help you evaluate your business better, and you can logically decide in which fulfillment center you want to store the inventory. With this, you can deliver your products faster and ensure that the right product is delivered to the customer. This ensures that you reduce audio by 60% by eliminating minor causes like skipped delivery or authentic products. 

Deliver 3x Faster

A vital benefit of utilizing Shiprocket Fulfillment is that you can deliver orders 3X faster. Since your products are stored closer to the customer and shipped with 99.9% accuracy with a skilled team, the shipping time can also be reduced with a lower first-mile and last-mile completion time. Courier companies can also pick up the products in bulk and ensure that they successfully deliver them faster within a specific zone or region. This ensures that the products are delivered within time, and RTO, because of late delivery, faulty products, or orders being missed, can be avoided. 

Reduced Order-to-Ship Time

Marketplaces usually have stringent fulfillment requirements for businesses. Also, customers expect receiving products within 1 to 2 days of ordering from significant marketplaces. To fulfill these requirements and ensure that the orders are not returned, you need to be on your toes to deliver them ASAP. With Shiprocket fulfillment, the skilled team works on each order meticulously and ensures that ship time is reduced. This enables faster first-mile and last-mile fulfillment of the order. Hence, RTOs are avoided. 

Robust Shipping Network

When you opt for Shiprocket Fulfillment, you ship with a robust network of couriers by Shiprocket. Shiprocket is one of the best shipping solutions in India, with a comprehensive shipping network across the country. In this way, you can deliver orders faster, more accurately and also reduce audio by 60%. 

Final Thoughts

Shiprocket Fulfillment is a facilitator if you want to reduce RTO bike by a considerable margin. Outsourcing e-commerce fulfillment two and 3PL fulfilment provider can help you improve other aspects of your business and help you save costs which can further enable you to give the best price to your products. These combined can help you get an edge over your competitors and give your buyers the ultimate shopping experience they desire. 

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Jun 30, 2021 by Srishti Arora

5 min read

What is Order Accuracy and Why is it Essential?

December 15, 2020 by Srishti Arora - 5 min read

Fulfillment is the most crucial step in your eCommerce business. It can become challenging to maintain fulfillment operations’ quality and synchronization.  There are several KPIs you have to track to support the success of your fulfillment operations. Otherwise, you might end up spending extra and not getting the desired results. Handling incoming orders is the most critical aspect of your business, and you must track them thoroughly to not miss out on any. 

To ensure the successful processing of every order, you must measure order accuracy. It is one of the most important metrics to track as it is linked directly to the customer experience. To maintain maximum order accuracy, you must ensure proper synchronization between other operations involved in fulfillment like picking, packaging, and shipping.

Let’s look at what order accuracy is and how 3PL fulfillment providers can help you achieve the KPI’s desired results. 

What is Order Accuracy?

Order accuracy refers to the number of orders that you thoroughly fulfilled and shipped to the customer’s doorstep without any error. The errors could include mispacking of an item, wrong order quantity, wear, tear, etc. It is an important metric to track as it directly correlates to the customer experience. It can be difficult as it involves a certain amount of manual intervention. However, you must work on this metric to ensure that your customers have a positive shopping experience with your website.

Order Accuracy Rate Formula

To calculate order accuracy, you must calculate the order accuracy rate using the following formula – 

Order accuracy rate = (Total orders fulfilled accurately / Total orders fulfilled) * 100

So, for example, if you fulfilled a thousand orders from your warehouse, and 100 of them had processing errors, then your order accuracy rate will be – 

Order accuracy rate = (900/1000)*100 = 90%

What is a Good Order Accuracy Rate?

The fulfillment supply chain does not consist of only one operation. There are several systems, mechanisms, and people involved in creating the ideal fulfillment supply chain. Therefore, achieving a 100% order accuracy rate is not always perfect, even though it is the aim. However, you must maintain your accuracy rate closest to a hundred percent.

Almost all day to see brands, marketplace sellers, and social sellers try to keep their order accuracy rate between 96-98%. 

A reasonable order accuracy rate eventually constitutes a positive customer experience and wholesome reviews on social media. Many businesses lose out on customers because they cannot achieve the right order accuracy and have more negative experiences than positive ones.

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Why is Tracking Order Accuracy Vital?

Positive Customer Experience

The order accuracy is directly proportional to a positive customer experience. If you do not deliver products correctly to the customer or they are incorrect in quantity, you will have to bear the brunt of negative feedback and might also lose out on existing customers. Along with that, you will also have to arrange for RTO and pay an extra amount for that. Therefore, tracking order accuracy will help you analyze your fulfillment process and improve your order management. 

Identify Loopholes in Process

Measuring the order accuracy rate will help you identify loopholes in your fulfillment process. Suppose you notice a trend of reduced-order accuracy over a period. In that case, you can quickly identify the loopholes of your supply chain by analyzing each process and understanding where there is a shortage.

Innovate for Improved Order Management

Another advantage of the order accuracy rate is rich insights. The order accuracy rate will help you look for more innovative methods to improve your order management and accuracy. Even if your order accuracy rate is maintained, the data will give you enough insight into improving your customer experience.

Best Practices to Improve Order Accuracy

Audit Operations Regularly

The best way to improve your order accuracy is by auditing your warehouse operations regularly. This will help you analyze every step involved in the fulfillment supply chain, and you will be able to derive results as to why your order accuracy is not improving.

Improve Inventory Management

Inventory management has a direct impact on order management. Try to maintain a real-time inventory management tracking system so that you can analyze incoming orders and correlate them with your inventory. This will help you maintain your stock better and process incoming orders at a much faster pace.

Use the Right Technology

Using an automated system for your order management can help you improve order accuracy. As the system will be synced with your sales channel or marketplace, you will be able to process every incoming order and send it to the right stakeholder in your fulfillment supply chain. If the process is manual, there are chances that you will miss out on a certain number of orders, and that will eventually lead to a decreased order accuracy rate. 

Optimize Picking and Packing

The next most crucial aspect of your fulfillment supply chain is picking and packing. If these are not carried out accurately, there are chances that the order accuracy rate will be affected negatively. Therefore, for picking operations, utilize handheld devices (HHT) to pick products accurately and match them with the order. Have dedicated packing stations and compare your product packaging with SKUs so you can accurately bag every order without errors. 

Outsource to 3PL Providers

The best way to improve your order accuracy rate is by outsourcing your fulfillment operations to 3PL providers. 3PL providers have dedicated resources for every fulfillment operation, and they will be able to process your orders faster, with far better accuracy. 

Shiprocket Fulfilment is one such 3PL fulfillment provider that can help you process orders with 99% accuracy and deliver them 3X faster to customers by providing one day and two-day delivery options. 

Final Thoughts

Improving order accuracy rate is essential for comprehensive order management and fulfillment operations. Calculate the order accuracy rate to ensure seamless fulfillment, timely delivery, and a positive customer experience. 

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Dec 15, 2020 by Srishti Arora

5 min read

How Can The Store Fulfillment Model Be Useful For Your Business?

May 25, 2022 by Srishti Arora - 5 min read

After the Covid-19 pandemic and multiple lockdowns, many businesses came to a standstill because of a lack of supply chain continuity. Since the production was halted for several months, most products went into a backorder or were discontinued completely. Even retail stores opened after a while; products could not be sold to the total capacity because the supply chain was not functional. As a result, most businesses faced the rate of dead stock or situations of stockouts. 

what is the store fulfillment model

If online brands had utilized the store as a distribution center to sell their products, the store fulfillment model comes into the picture. Using your retail store as a micro fulfillment center can help you reach your customers faster and deal with increased shipping costs and slower delivery speeds. Let’s look at what store fulfillment means, the advantages of utilizing this model, and the requirements.  

What Is Meant By Store Fulfillment?

Store fulfillment refers to utilizing your retail store as a micro fulfillment or distribution center. This means you can fulfill your eCommerce orders right from the retail store. This model is s utilized as an omnichannel retail strategy to ensure customers get a consistent experience. 

Advantages Of Using Your Store As a Micro Fulfillment Center

Decentralized Inventory

The first advantage of utilizing the store fulfillment model is the centralized inventory. If you have a primary fulfillment center where you ship all your goods, you can decentralize your inventory by storing it in these micro fulfillment centers or retail stores. This will help you keep inventory closer to customers, and you can ship faster. By decentralizing inventory, you will also be able to reduce shipping costs and provide a much better shopping experience to the customer. Also, you can give them the option to collect the product from the store itself. 

Omnichannel Fulfillment

By making your store a microfilament center, you can store inventory right in your store and give your customers an omnichannel fulfillment experience. This means that they do not need to be waiting for their product as you can give them the options of buy-online-pick-up-in-store, ship-from-store, etc. 

Lower Shipping Costs

By storing products closer to your customers, you can lower the shipping costs and increase the delivery speed. It is better than shipping from the primary fulfillment center located farther away. 

Prevent Dead Inventory

Suppose you store inventory in micro fulfillment like in the store fulfillment model. In that case, you can optimize operations, keep the inventory moving faster, and prevent dead stock accumulation in your warehouse. 

Continuous Workflow

Lastly, you will not have to face any setbacks if there is any halt in the supply chain because of the primary fulfillment center. The store fulfillment model will facilitate you to store a part of your inventory in the micro fulfillment centers, i.e., your retail stores. 

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Requirements For Starting The Store Fulfillment Model

Inventory Visibility

All retail stores must be equipped with advanced inventory management systems and synchronized with the primary fulfillment center. If there is a need to re-stock items, it must be done from one common center. Inventory Visibility will reduce the chances of duplication and overstocking. 

Capital Investment in Stores

Next, you will need to invest a little more in your existing retail stores to help them accommodate more inventory than usual. This will mean extending the space, creating a small warehouse at the bank, and hiring more staff to manage this. 

Maintain Store Inventory

The next aspect of starting the store fulfillment model is maintaining store inventory. You will need to label and preserve records of the store inventory properly. This means RFID and barcode tagging for all the incoming items. 

Stock Accuracy

Last but not least, you will need to accurately maintain all stock levels and keep them updated in the inventory management system. This means that you will need to consider an order management system that will help you update the inventory levels in real-time. 

How Can Shiprocket Fulfillment Help?

Shiprocket Fulfillment can help you decentralize your inventory without the capital investment in your retail store. Shiprocket Fulfillment has more than 35 fulfillment centers located across the country. This means that you can store your inventory in our fulfillment centers and we will pick, pack, and ship it for you as and when an order comes to your online store. This way, you can provide your customers with the same-day and next-day delivery without expanding your retail stores and creating micro fulfillment centers. You can reduce your shipping costs by 20%, increase your shipping speed by 3X and give your customers the best delivery experience. 

Final Thoughts

The store for payment model can be a game-changer for your business if you have retail stores in your supply chain. If not, you can always outsource fulfillment operations to a 3PL fulfillment provider and leverage the advantage of a store fulfillment model. In both ways, decentralizing your inventory and storing it closer to your customers can be advantageous and profitable. 

Shiprocket Fulfillment - Top fulfillment provider in India
May 25, 2022 by Srishti Arora

5 min read

Bringing To Light The Concept of Green Logistics

May 20, 2022 by Srishti Arora - 5 min read

According to an IBM Research Insights report, 57% of consumers are willing to change their eCommerce purchasing habits to help reduce their environmental impact. Green logistics has been a catchphrase for sellers, business people, politicians, etc. It is often forced to talk about the commitment towards saving the environment with policies that favor reducing the carbon impact, reducing pollution, using energy-efficient tools, etc. 

However, at the grassroots level, it is the responsibility of every individual to ensure that the environment is taken care of and utilize resources to help preserve it. Similarly, for eCommerce sellers, green logistics is of great importance as it includes operations like warehousing, transportation, packaging, distribution, material handling, etc.

Let’s look at what green logistics says and how you can make your warehouse more sustainable and ensure you do your bit in contributing toward a greener future.

What is Green Logistics?

Green logistics refers to decreasing the environmental impact of delivery and logistics processes. 

The generation of today is much more environmentally conscious. It does give importance to shopping with companies that emphasize reducing CO2 emissions, effectively dealing with Best disposal, and using recyclable material. 

Green logistics includes the first, middle, and last-mile supply chain logistics. It consists of going greener for all and at any stage of the logistics operation. This can usually be achieved by digitizing processes to reduce energy consumption and eliminate paper trails. 

The Difference Between Green Logistics and Reverse Logistics

It is a common misconception that reverse logistics and green logistics are the same. Reverse logistics refers to when the product goes back in the logistics flow, i.e., back to its pick-up location. Green logistics consider forward and reverse logistics of any eCommerce supply chain.

Some reverse logistics take into account environmental issues like picking up old electronic items or pieces of furniture when they make a new sale and recycling or upselling them. But if you want to make the entire process green, you need to consider the carbon emissions and reduce them. 

Importance of Green Logistics

The freight and transportation industry is the most significant contributor to greenhouse gas emissions globally. With online shopping increasing throughout the country, there is a subsequent increase in last-mile delivery, and the number is only expected to go up.

While this is alarming, all logistics sector players, including online and retail sellers, must adopt green logistic strategies and practices in their supply chain. 

Also, as customers are becoming more aware of climate change and greenhouse emissions, they are becoming environmentally conscious and choosing brands that support the cause. If you do not adopt the green strategy sooner, there are chances that you might lose out on sales to a brand that does. 

tips to make your warehouse more sustainable

How Can Warehouses Become More Sustainable?

Energy Efficient Lighting

The first step towards making warehouses more sustainable is using energy-efficient lighting. Utilizing LED lighting helps you reduce usage and consumption rates. Also, in a country like India, you can use solar-powered lighting to reduce energy consumption. 

Proper Inventory Positioning

Eventually, it all boils down to how quickly you process orders. If your inventory is placed correctly inside the warehouse, it can help you reduce energy consumption, reduce workload, increase efficiency and bolster productivity. 

Energy Management

Next, utilizing energy management systems with the integration of timers, thermostats, and gauges for all energy like electricity, gas, heat, water, etc., can help you set up best practices for using what is required without wasting. 

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Optimizing the Warehouse Design

By optimizing the warehouse design to make it more efficient in energy consumption, you can do your bit to make your warehouse sustainable. The warehouse layout can help you maximize workflow efficiency and also help you stay aware of the new functions that can be integrated in the future. With evolving requirements, your warehouse must be able to make changes quickly. 

Warehouse Automation

Digitizing your processes can help you reduce the use of fossil fuels, eliminate the paper trail, and help you organize your business. With warehouse automation, you can have many benefits like inventory visibility, product accuracy, etc. This will help you reduce dependency on paper and reduction in paper consumption. 

Shiprocket Fulfillment – Your Approach To Green Logistics

Even though you would want to set up your warehouse and make it sustainable to ensure that you positively impact the environment, it can be a costly and labor-intensive project. The easiest way to run your business smoothly, carry out fulfillment operations sufficiently, and positively move the green logistics supply chain is by outsourcing functions to a 3PL fulfillment provider. 

3PL fulfillment providers like Shiprocket Fulfillment can help you process orders faster and more accurately, deliver 3X more quickly, and reduce shipping costs. We have over 35 fulfillment centers located across India where you can send your inventory, and we will handle all order fulfillment processes. By utilizing already existing fulfillment centers, you reduce the carbon footprint of your supply chain by eliminating the construction of new warehouses. 

Final Thoughts

Sustainability is the need of the hour, and you must adopt green logistics and sustainable practices for your business. If you do not evolve now, you can face several challenges in the future that can lead to negative impacts on your business and the environment. 

Shiprocket Fulfillment - Top fulfillment provider in India
May 20, 2022 by Srishti Arora

5 min read

All You Need To Know About B2B Order Fulfillment

May 18, 2022 by Srishti Arora - 5 min read

When it comes to eCommerce, businesses can be business to customer(B2C) or business to business (B2B). You need to be aware of the order fulfillment process and requirements to ensure that products reach their destination on time and accurately. Both B2B and B2C orders have a set of inbound and outbound logistics operations, but the demands are slightly different. When you think of wholesalers or manufacturers, they require shipping and receiving a higher order quantity than B2C businesses. This article will talk about B2B order fulfillment, the difference between B2B and B2C order fulfillment, and what to look for in your B2B fulfillment provider. 

What is B2B Order Fulfillment?

B2B order fulfillment refers to fulfilling orders between businesses and not the company to the end consumer. It means delivering orders to retailers in the supply chain to sell them to customers further. 

For example, a business X produces dresses for girls. They send their products to retailers Y and Z, further selling them to customers. In this case, B2B fulfillment would refer to the order fulfillment between X and Y and X and Z. 

Difference Between B2B and B2C Order Fulfillment

The steps involved in fulfilling B2B and B2C orders are the same. However, B2B and B2C order fulfillment have a few differences in quantity, price, shipping, and delivery time. 

The first significant difference is the order quantity. B2B order volumes are higher than B2C order volumes. When customers order stuff from a seller, they order 2-3 pieces of one SKU. Amounts can go up to hundreds for one SKU. 

The next significant difference between B2C and B2B order fulfillment is the price. B2B orders are much more expensive as the order quantity is much higher than B2C orders. 

Furthermore, the shipping for B2B orders is usually done via ground or sea transportation as the quantities are higher, and they can’t be accommodated in air transportation. Also, air transportation for B2B orders will be costly. 

B2C orders usually don’t have a definitive time limit for delivery. Customers are shared with a tentative EDD and provided a window for delivery. B2B shipments must be delivered at the decided time. 

B2B order fulfillment frequency is less than B2C orders, but the quantity and volume are higher. 

Things To Look For In a B2B Fulfillment Service Provider

All you need to know about B2B order fulfillment

Inventory and Warehouse Management Systems

Your B2B fulfillment provider must have advanced warehouse and inventory management systems. Inventory management systems help with demand forecasting, real-time inventory sync, and maintaining reorder levels. If your B2B fulfillment service provider does not have an inventory management system, it would mean a lof manual correlation of inventory and higher chances of errors. A warehouse management system helps decide the most efficient route for operations like picking and packaging along with synchronization of data about inventory and order management. Your B2B fulfillment must have an efficient warehouse management system to ensure that operations are carried out smoothly and derive maximum results and on-time service.  

Multiple Shipping Partners

The most crucial aspect of B2B fulfillment is on-time delivery. This means that logistics have to be sorted to the last second. A slight delay can lead to a considerable loss. So, your service provider must have backup plans ready if one shipping partner fails to deliver the products. The supply chain must be functioning at all times. 

One-on-One Customer Support

Personalized account management is the key to success in B2B fulfillment. Your service provider must be available to sort out your grievances and concerns because the order volume is large, and a lot is at stake with every shipment. Also, sending updates and keeping you informed about the progress is a must. 

All-in-One Dashboard

Having an advanced technology stack is a must to compete with the leading players in today’s eCommerce market. An all-in-one dashboard where you can track your inventory, update operations, and follow shipping is a must to deliver the best results for your business. 

Skilled Staff

There is tiny room for error in B2B fulfillment. Hence, your service provider must have a skilled staff trained in standard operating procedures to ensure minimal downtime and errors during order processing. 

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How Can Shiprocket Fulfillment Help?

Shiprocket Fulfillment is a 3PL fulfillment provider with multiple fulfillment centers located across the country. You can store your inventory with us, and we will process and ship the incoming orders for you. The best part is that you can decentralize your inventory and store it closer to your clients. So, when you have to ship your orders, you can reduce shipping costs, improve delivery speed, and reduce the risk of delayed delivery. Furthermore, Shiprocket Fulfillment service centers are equipped with the latest warehouse and inventory management systems to ensure your products are stored and processed correctly. 

Final Thoughts

B2B Fulfillment can be difficult if you try to manage it independently. You need to have a considerable capital investment to store the inventory and manage it. Outsourcing to a 3PL fulfillment provider like Shiprocket Fulfillment can help you lessen the load. Follow the tips mentioned above to ensure you partner with the right one. 

Shiprocket Fulfillment - Top fulfillment provider in India
May 18, 2022 by Srishti Arora

5 min read

How To Deal With Delivery Exceptions In eCommerce Fulfillment?

May 13, 2022 by Srishti Arora - 5 min read

Delivering orders on time is one of the most critical aspects of your eCommerce fulfillment supply chain. You need to ensure that all orders are delivered on time and you receive proper tracking updates. However, due to several unforeseen circumstances, orders can be delayed. So what do you do in these situations?

There can be several situations where your order might be delayed or canceled by the courier partner. You can deal with them properly by maintaining thorough communication with the buyer. To understand the concept of a delivery exception and how you can deal with it. 

What is a Delivery Exception?

A delivery exception refers to an unplanned event that can cause a delay in the delivery of your order or halt it completely. It could be an unforeseen incident like an accident, act of god, etc. 

A delivery exception doesn’t necessarily mean the order will be delivered late. It implies a roadblock in the journey that could lead to a delay. Sometimes, these delays are covered up, and the order is delivered on time. 

Reasons for Delivery Exceptions

National and Festive Holidays

In India, there are several festivals celebrated across different states. This means that several holidays impact the logistics of the country. Therefore, festive holidays and national holidays where the courier partner cannot function at 100% capacity might lead to a delivery exception which can eventually cause a delay in the order delivery. 

Weather Conditions

Another reason for delivery exceptions could be unfavorable weather conditions. When there is a flood warning, heavy rains, or extreme winter, delays in order delivery are possible as routes are closed, and transportation is not convenient. This causes a one-day or two-day delivery delay in most cases as courier companies need to work continuously to correct the backlog. 

Incorrect Labels

Sometimes during transportation, shipping labels are damaged. This causes a delay in processing orders as the destination becomes challenging to track. Also, if the shipping labels are damaged or have incorrect information, it can be a task for courier companies to locate the packages. 

Nobody to Collect Orders

Also, if no individuals are available to collect the order, re-attempts are made, leading to a delivery exception. Therefore, it is essential to share tracking information proactively so the customer can ensure they are available to collect the order. 

Delay in Customs

With international shipping, a significant reason for a delivery exception is a delay in customs. Since several packages go through customs every day and are accompanied by much documentation that needs to be verified, a delay in customs clearance is a regular occurrence. 

Tips to Respond to Delivery Exceptions

How can you respond to delivery exceptions

Contact Carrier

The first step when responding to delivery exceptions is contacting the carrier. Upon reaching the carrier, you can get a clear picture of the reason for the delay and the period set to overcome this. You can update your customers accordingly or decide which information you want to communicate to them. You can understand the roadblock in the supply chain, try to help them if possible, or resolve any issues like the labels, incorrect address, etc. 

Contact Customer

The next tip is to contact the customer. Communicating with the customer about this delay and keeping them informed will help you convince them to wait for the package. They will empathize with your situation. If the shipping address is incorrect, you can reach out to them and rectify it. 

Resend the Package

Once you have contacted the customer and they need their package immediately, you can arrange to resend the box with a different carrier. Maybe this helps you speed up operations and reach the destination on time. 

Issue a Refund

The last resort to deal with the delivery exception is to issue a refund to your customer if the package can’t be delivered on time. This saves the customer time and money, and you can also establish excellent relations with them by catering to their needs proactively. 

Shiprocket Fulfillment Strip

Outsource to 3PL Fulfillment Providers

3PL Fulfillment providers like Shiprocket Fulfillment help you optimize the delivery routes for your orders. You can store inventory closer to customers and ensure that the shipping routes are the shortest for orders. This way, you can reduce the chances of encountering delivery exceptions, reduce shipping costs, and deliver 3x faster. Shiprocket Fulfillment has fulfillment centers located at multiple locations across the country. This means that you have the chance to enhance customer satisfaction by many folds. 

Final Thoughts

Delivery exceptions are a common aspect of your eCommerce logistics supply chain. By communicating properly with your customers and keeping them updated with regular tracking updates, you can ensure that they don’t face the brunt of these exceptions directly. Also, by maintaining proper contact with your courier partner, you can have regular updates and keep your customers in the loop accordingly. 

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May 13, 2022 by Srishti Arora

5 min read

What is Fulfillment Automation And Why You Must Opt For It?

May 11, 2022 by Srishti Arora - 5 min read

Order fulfillment is one of the most integral aspects of your eCommerce supply chain. However, it can be one of the most redundant processes that need to be repeated over and over again with utmost accuracy. If your order fulfillment operations are not in order, you can face several consequences like delayed order delivery, low order accuracy, unhappy customers, unpleasant experiences, etc. With time, order fulfillment technologies have also evolved and you can automate most operations to ensure maximum output. Fulfillment automation can be a great advantage for your business if you want to reduce time and deliver orders faster. 

Let’s have a look at what fulfillment automation is, and if your business really needs in-house fulfillment automation to succeed. 

What is Fulfillment Automation?

Fulfillment automation refers to the process of automating fulfillment operations to increase yield and reduce the order to shape time along with increasing order accuracy and reducing shipping time. 

Types of eCommerce Fulfillment

In-House Fulfillment

The first type of eCommerce fulfillment is in-house fulfillment. This includes carrying out all fulfillment operations like inventory management, warehouse management, picking, packaging, shipping, and return management all by yourself. this means that you coordinate with all stakeholders yourself, arrange for logistics, and invest in capital to carry out all operations. 

3PL Fulfillment

The next type of eCommerce fulfillment is 3PL fulfillment. This includes outsourcing your operations to a third-party fulfillment provider that will take care of all operations for you. All operations like inventory management, warehouse management, shipping, returns, etc. will be taken care of by the fulfillment company. All you need to do is send your inventory to their fulfillment centers. 

Components of Fulfillment Automation

components of fulfillment automation in eCommerce

Now that we know the types of eCommerce fulfillment and what fulfillment automation is, it is important to know what is included in fulfillment automation. 

Warehouse Management Systems

The first and foremost component of fulfillment automation is the utilization of warehouse management systems. These systems enable you to keep a track of the different products in your warehouse, where they are stored, and devise the most appropriate floor plan for storing them. This synchronizes with your order management and inventory management system to ensure the best results and share data and real-time with supply chain stakeholders. 

Inventory Management Systems

The next component of fulfillment automation is inventory management systems. These systems ensure that your inventory is sorted at all times and you have a complete view of the inventory stored in different warehouses. It synchronizes with your order management system to update in real-time the remaining stock and let you know when to reorder inventory. Inventory management systems help you reduce discrepancies, keep an eye on inventory position, and track inventory regularly. 

RFID Tagging and Barcoding

Fulfillment automation includes RFID tagging and barcoding of racks, bins, and SKUs to ensure that the products are recorded correctly and executives face no problem when processing orders. This helps reduce errors and helps you look at inventory much faster in the warehouse. 

Automated Picking

Automated picking machines are utilized throughout the fulfillment automation to ensure that the time taken to process orders is shorter and you can integrate it with an existing warehouse management system to see where an item needs to be picked from. 

Shipping With Multiple Carriers

Another aspect of fulfillment automation is connecting with multiple carriers to find out the best shipping rate for your order and delivering it accordingly. 

Does Your Business Need In-House Fulfillment Automation?

Even though fulfillment automation is a lucrative and technologically advanced means for fulfilling orders, it is expensive. Installing the systems in-house can cost you a lot of money and you will need to loan capital or bootstrap it to get started. Also, there is no guarantee that you will be able to recover the money very soon. So what are the questions you must ask yourself before investing in in-house fulfillment on automation? 

  1. Do my current sales show a real trend or are they seasonal?
  2. Am I having challenges in hiring and retaining skilled labor? 
  3. How much time will it take to see the returns on my investment?
  4. What are the costs involved in fulfillment automation? 
  5. Do I need to automate my complete supply chain or only a part of it?

If you believe you have answers to all these questions, you can decide whether you need in-house fulfillment automation or not.

If you don’t need in-house fulfillment automation just yet, does that mean that you need to give up the idea of automating completely? We don’t think so.  

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How to Achieve Fulfillment Automation Without Capital Investment?

If you don’t want to invest huge capital to automate your fulfillment operations, you can still do it by outsourcing operations to 3PL fulfillment providers like Shiprocket Fulfillment.

Shiprocket Fulfillment has multiple fulfillment centers located across different regions in the country. Our fulfillment centers are equipped with the latest warehouse management system, inventory management systems, handheld picking devices, falcon weighing machines, and more to help with fulfillment automation. 

All you need to do is send your inventory to our fulfillment centers and we will process all incoming orders for you. This will help you decrease the order to ship time, reduce shipping costs, offer same-day and next-day delivery to your customers, reduce weight discrepancies, and decrease RTO by 60%. 

Final Thoughts

fulfillment automation can be a welcome next step in your business provided you don’t have to spend a huge amount on it. Tying up with a 3PL fulfillment provider like Shiprocket Fulfillment can be the right thing to do for fulfillment automation. Many need to see eCommerce businesses taking this route to lessen their load and improve fulfillment operations. 

Shiprocket Fulfillment - Top fulfillment provider in India
May 11, 2022 by Srishti Arora

5 min read

A Closer Look At Cold Chain Logistics Supply Chain

May 6, 2022 by Srishti Arora - 5 min read

India is a country with diverse climates. In a few country regions, the temperatures can go as high as 45°c in summer and as low as -15°c. Does this pose a drawback for the logistics system? Yes, it’s a drawback. So how can you expect your orders to be delivered correctly at all times? It is with cold chain logistics. 

We all have seen milk transported in cold chains across the country in huge containers. But it is not just limited to milk. Several electronics, cosmetics, and other perishable items also need to be transported in cold chains to maintain the quality to reach the customer.

Even though shipping and transportation might be a new concept, temperature-sensitive products have always been transported seamlessly. For example, dairy products were always transported from the rural areas to the urban areas to be sold, and frozen meat was sent to France, etc. Cold chain logistics has always been an essential aspect of eCommerce and trade. 

Let’s look at what cold chain logistics is, its importance in eCommerce, the challenges faced, and how you can overcome these challenges. 

What is Cold Chain Logistics?

Cold chain logistics refers to the shipping and transportation of temperature-sensitive goods and products in the supply chain. It is the use of technology and science to maintain the temperature and perishability of the products. 

Importance of Cold Chain Logistics

Cold chain logistics is integral for the eCommerce supply chain as it helps in the safe transportation of perishable goods. Most perishable goods transported via traditional transportation methods pose a higher risk of a foodborne illness than those transported via cold chain logistics. 

Several cosmetic items tend to lose their texture and formulation if exposed to high-temperature. The same goes for pharmaceutical products. It is essential to utilize a cold chain logistic supply chain to transport them safely. 

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Components of Cold Chain Logistics

Cold chain logistics utilizes several technologies to successfully ship and deliver your products. The different aspects of a cold chain logistics supply chain include – 

  • Cold storage – This is where the products are stored before being transported. 
  • Cooling systems include specific temperature control systems that help keep the products at appropriate temperatures during all operations. 
  • Cold transport – This ensures that temperature-sensitive products are transported appropriately in a cool environment with the correct temperature and humidity levels. 
  • Cold processing – Facilities and operations that allow for processing goods with the correct temperature in humidity levels and sanitation. 
  • Cold distribution – Delivery of goods in boxes, crates, pallets, etc., to distribute goods.

Several technologies are used to ensure all these operations are carried out seamlessly in a cold chain logistics supply chain. A few of these technologies include- 

  • Gel packs
  • Dry ice
  • Liquid nitrogen
  • Eutectic plates
  • Reefers
  • Quilts 

Challenges Faced in Cold Chain Logistics

the roadblocks faced in cold chain logistics

Temperature Control

Temperature control is one of the biggest challenges in cold chain logistics. Maintaining the correct temperature can be difficult owing to the different weather conditions. Adequate systems need to ensure humidity and temperature control. Also, thorough insulation needs to be installed to restrict outside air. 

Improper Packaging

More often than not, improper packaging poses an issue and cold chain logistics. Goods need to be packed inadequately insulated packages to maintain the temperature they are kept in. If the packaging is damaged during transit, it can contaminate the product. Therefore, the product packaging must be sturdy and include a secondary or tertiary layer. 

Shipment Delays

If there are shipment delays, it can impact the item’s freshness. Cold chain logistics need to be carried out in strict time frames to ensure no delays to maintain the freshness and quality of the product. 

Incorrect Documentation

In cold chain logistics supply chain management, all stakeholders must be aware of the products being transported in the conditions they are being transported in. Therefore, incorrect documentation can cause many issues if even one stakeholder is left out of the picture. Thorough documentation and the proper standard operating procedures are crucial for successfully running cold chain logistics. 

How Can 3PL Fulfillment Providers Overcome These Challenges?

Even if you have solid cold chain logistics at your disposal, shipment delays are a common problem owing to the last mile challenges in the country. This is where 3PL fulfillment providers like Shiprocket Fulfillment come into the picture.

Shiprocket Fulfillment offers you temperature-controlled warehousing to ensure that you can store your products at the right temperature in humidity conditions. We will take care of all the order processing and shipping for you. The best part is that you can outsource your fulfillment operations and store products closer to customers. This helps you tackle several challenges at once. Along with saving you shipping and fulfillment costs, it can also help you eliminate the quality issues arising from shipment delays. 

Final Thoughts

Cold chain logistics is integral in a country like India, where you need to maintain the product quality before it reaches the customer. With varying weather conditions, you cannot avoid the subject. Invest in proper cold chain logistics and 3PL fulfillment providers to help you achieve this. 

Shiprocket Fulfillment - Top fulfillment provider in India
May 6, 2022 by Srishti Arora

5 min read

Understanding the Growth and Impact of Digital Warehousing

May 4, 2022 by Srishti Arora - 5 min read

The concept of warehousing has evolved tremendously over the past few years. Especially after authorities imposed several lockdowns due to COVID-19, warehousing has gathered an altogether new meaning in the supply chain of various eCommerce businesses. Being an integral aspect of any brand’s operations, warehousing, supply chain management, and eCommerce fulfillment have grown to become more than just a space, warehouse racks, forklift, etc. 

Growth and Impact of Digital Warehousing

The digitization of warehouses has become necessary for businesses to make operations more efficient, improve customer experience, and improve their capabilities.

Intelligent warehouses are the future, and businesses are slowly adopting the concept of speed, automation, visibility, and transparency in their eCommerce supply chain

Let’s look at what digital warehousing is and its scope in our supply chains. 

What is Digital Warehousing?

Digital warehousing uses modern technology and optimization to improve warehouse processes and workflows.

Digital warehousing improves speed and accuracy, and transparency. 

Today, several brands outsource their operations to tech-enabled fulfillment centers to flexibly scale their business. 

How is Digital Warehousing Different from Traditional Warehousing?

Traditional warehousing is storing eCommerce inventory in a designated warehouse space until the items are fulfilled. 

Usually, the inventory is put away in these warehouses where it is inefficiently managed, which often causes a delay in order processing, and there is a lack of information transfer between different warehouses and locations. 

In digital warehousing, warehouses are optimized with the help of technology to automate operations, record data in real-time, and increase the speed and efficiency of fulfillment. 

Under digital warehousing, businesses or 3PL fulfillment centers utilize warehouse and inventory management systems to share data with different stakeholders in real-time. This helps in integrating the supply chain and optimizing operations for your business. 

Advantages of Digital Warehousing

Benefits of Digital Warehousing

Improve Efficiency

The first and foremost advantage of digital warehousing is the improvement of efficiency. When you optimize and automate operations in your warehouse, the dependency on manual labor decreases, and you can conduct operations in a much more streamlined manner with arrow centralization between different components of your supply chain. This helps you reduce the order to ship time, and you can improve your order accuracy tremendously. 

Increase Visibility

When you share data in real-time with different stakeholders in the supply chain management process, it helps improve visibility across channels. Digital warehousing improves visibility by utilizing warehouse management and inventory management systems to track data and records in real-time. 

Promote Integrated Systems

Several moving parts are added and subtracted when your supply chain grows with your eCommerce business. You need to have direct touchpoints with every component, from receiving inventory to picking, shipping, and even managing returns.

With digital warehousing, you can promote an integrated operation system where data is shared continuously throughout the supply chain. This type of complete transparency enables you to track inventory stored in multiple fulfillment centers, know when to reorder stock, and access inventory levels. 

The Scope of Digital Warehousing

Digital warehousing is slowly becoming a known phenomenon among D2C eCommerce businesses growing in India. Let’s have a look at the scope of digital warehousing. 

Real-Time Information Transfer

Digital warehousing will promote real-time information transfer throughout the supply chain, which will enable businesses to make decisions much faster and optimize their warehousing and fulfillment operations. This will allow access to inventory stored in multiple fulfillment centers so that companies can avoid situations of stockouts and dead inventory accumulation. 

Warehouse Management Systems

Next, digital warehousing will incorporate the use of warehouse management systems that will help optimize the layout of the warehouse, formulate intelligent routes for picking executives to reduce the processing time, integrate the order management system on the website with the warehouse management system in the location to update inventory level in real-time, keep track of incoming orders, etc.

Forecast Demand

Digital warehousing will bring to life the concept of demand forecasting, where sellers can forecast the demand at different times of the year based on past trends, inventory levels, etc. this will help plan for the season better and maintain inventory levels according to the data rather than guesswork. 

Automation in the Warehouse

Automation within the warehouse will enable faster processing times and improve delivery, logistics, and return management. This will enhance customer experience by a considerable margin as the executives working in the warehouse will be able to process orders quickly and without errors. An improved order accuracy will help improve your successful deliveries and reach customers faster. 

Real-Time Inventory Management

Last but not least, digital warehousing will enhance real-time inventory management that will help you keep track of your inventory at different levels, avoid occurrences of discrepancies, and avoid situations of stockouts. 

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How Can 3PL Fulfillment Providers Help?

Even though digital warehousing might seem like a lucrative concept that you would want to apply to your eCommerce business, it is no secret that it involves a lot of capital investment. Automating your warehouse might seem the solution to many of your problems; however, sourcing systems can become difficult. 

This is where 3PL fulfillment providers come into the picture. 3PL fulfillment providers like Shiprocket Fulfillment have multiple fulfillment centers located across the country equipped with the latest warehouse management and inventory management systems. They provide you with complete visibility across fulfillment centers and let you outsource order fulfillment entirely or partially. 

With 3 PL fulfillment providers, you can achieve the success and benefits of digital warehousing without investing in its physical aspect. Without a doubt, 3PL fulfillment providers like Shiprocket Fulfillment help you reduce order processing time, delivery time, shipping costs, and RTO. 

Final Thoughts

Digital warehousing is the next big thing for eCommerce in India. If you are not automating systems for yourself, you live under a rock. It is time to upgrade and bring your eCommerce business to par with the leading brands. 

Shiprocket Fulfillment - Top fulfillment provider in India
May 4, 2022 by Srishti Arora

4 min read

The Logistics Performance Index And Its Relevance For India

April 29, 2022 by Srishti Arora - 4 min read

Logistics plays an integral role in global trade and domestic commerce. If a country’s logistics are not strong, there are chances that the supply chain and trade performance will not be up to the mark. You need checks and balances to ensure that the systems are working as planned and delivering the desired outcome from the strategies executed. 

Understanding Logistics Performance Index in logistics

The logistics performance index is one such performance indicator that compares the customs procedures, logistics costs, quality of infrastructure, transportation facilities, etc., of different countries. 

What is the Logistics Performance Index?

The logistics performance index is a benchmarking tool created by the World Bank to give countries a platform to identify the challenges and opportunities they might face in their trade logistics performance. 

They carry out a worldwide survey of global freight forwarders and express carriers. The logistics performance index offers an insight into the logistics friendliness of these 150+ countries. 

The World Bank calculates an international LPI and a domestic LPI. The domestic LPG looks in detail at the logistics environments of over a hundred countries. Whereas, in the international LPI, a worldwide survey is conducted, and the ranking is given based on six trade dimensions. 

Criteria For Calculating Logistics Performance Index

​​The logistics performance index is calculated based on the six dimensions of trade. These components analyzed are chosen based on the theoretical and empirical research and the practical experience of logistics professionals involved in the international freight forwarding operations.

The six dimensions include-

  • The efficiency of customs and border management clearance (“Customs”).
  • The quality of trade and transport infrastructure (Infrastructure”).
  • The ease of arranging competitively priced shipments (Ease of arranging shipments”).
  • The competence and quality of logistics services—trucking, forwarding, and customs brokerage (“Quality of logistics services”).
  • The ability to track and trace consignments (“Tracking and tracing”).
  • The frequency with which shipments reach consignees within scheduled or expected delivery times (“Timeliness”).

(Source: The World bank)

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Where Does India Stand With The Logistics Performance Index?

According to the LPI data survey, India was ranked 44th in the logistics performance index in 2018.

India has moved up from the 54th position in 2014 to the 35th in 2016. However, due to the limited scope of growth without several full-proof reforms in the sector, this position could not be maintained.

The government of India has introduced several schemes to reduce the cost of logistics in India, promote growth, and ensure that the logistics sector of India becomes an essential component for transforming India into a five trillion dollar economy.

A few of the notable changes are the investments made in different transport sectors, policy reforms like GST, and positive measures supporting EODB. 

With the Make in India program launched in 2014, India aims to transform into a manufacturing hub, and the need for reforms in the logistics sector was amplified. 

Top 10 LPI Countries 

According to World Bank’s 2018 survey, the top 10 countries with the highest LPI were – 

  • Germany
  • Sweden
  • Belgium
  • Austria
  • Japan
  • Netherlands
  • Singapore
  • Denmark
  • United Kingdom
  • Finland

What are the Logistics Challenges Faced in India?

Currently, India faces several challenges in logistics performance. The foremost challenge is an infrastructure gap developed over the years based on a sectoral basis with a primitive legal and regulatory framework. Other challenges include old-fashioned IT systems that are not integrated, the overdependence on road transport, a lack of skilled workforce, and low transparency and visibility and supply chains. The logistics costs in India are also very high, and integrated development of the sector is necessary. 

Final Thoughts

A strengthened supply chain and logistics sector can be a game-changer for India’s economic development. With several reforms coming into the picture, an integrated development approach will help our country compete with the top countries in the logistics performance index. 

Shiprocket Fulfillment - Top fulfillment provider in India
Apr 29, 2022 by Srishti Arora

1 min read

Beginner’s Guide To Procurement Logistics [Infographic]

April 27, 2022 by Srishti Arora - 1 min read

When we talk about eCommerce fulfillment, reducing the lead time is a significant pain point for most sellers. However, the steps that lead to a successful fulfillment supply chain are often overlooked. Procuring goods for manufacturing or assembling products can help you speed up the supply chain considerably if you manage it properly. Also, if your procurement is handled with the help of an end-to-end logistics process, you can save on costs and make sure your operations run on time, and the end product is delivered to the customer sooner. If you focus on the initial steps and optimize from the start, you can easily make a huge difference. 

To understand how you can optimize the procurement process for your business, it is essential to understand what procurement is and what goes behind procurement logistics to derive the best results. 

Here is an infographic that can help you gauge the subject in simple terms and give you an overview of what procurement logistics is and how you can take steps to optimize it for your eCommerce business.

Shiprocket Fulfillment - Top fulfillment provider in India
Apr 27, 2022 by Srishti Arora

5 min read

What Is Distribution Logistics In eCommerce Fulfillment?

April 22, 2022 by Srishti Arora - 5 min read

Setting up a defined physical distribution process can be difficult if you don’t consider the extensive operations of supply chain management and align them for smooth functioning. It is vital to have seamless distribution logistics throughout your fulfillment supply chain to ensure that your products reach from the manufacturer to the fulfillment center and the customer’s delivery address. One mistake and the delivery could be delayed by hours or even days! This can eventually lead to a negative experience, and you might have to let go of your precious clients with whom you spent a great deal of time signing up. 

What is distribution logistics and its significance

So how can you ensure seamless operations and delivery for your business? 

With a streamlined distribution logistics plan that can help you deliver on time with a flawless record and help you optimize operations with changing trends and technologies. 

But first, you need to understand what distribution logistics is and how you can improve it for your business.

What is Distribution Logistics?

Distribution logistics refers to procuring goods from the manufacturer and delivering them to the retailer. It could also refer to getting finished goods delivered from the retailer to the fulfillment center. The orders were prepared and shipped to the final customer from the fulfillment center. 

Distribution logistics helps you work with suitable carrier partners to deliver on time and at affordable rates. 

Distribution logistics can be of various kinds, like direct and indirect distribution.

Direct Distribution

Direct distribution means that you provide directly to the customer without intermediaries like retailers, marketplaces, etc.

You carry out all inventory management, warehousing, fulfillment, processing, and shipping operations in-house. 

Under direct distribution logistics, you take care of the shipping strategy, select the courier partners that best suit your needs, and devise a strategy based on your profit margins, shipping costs, etc.

Indirect Distribution

Indirect distribution logistics outsourcing fulfillment operations to a third-party logistics provider. 

It also means placing your products in a retailer’s showroom or a marketplace for customers to identify them.

When you send your inventory to 3PL fulfillment providers, they take care of operations like warehousing, picking, and packing, shipping, returns management, etc., for your business. 

You can sell on multiple sales channels in this indirect fulfillment model and outsource fulfillment partially or entirely for your business. 

Difference Between Direct and Indirect Distribution

The critical difference between direct and indirect distribution logistics is the ownership of operations. When you opt for direct logistics, you need to ensure that all the products are appropriately stopped, maintained, processed, and shipped independently. Whereas, under indirect distribution logistics, you have the flexibility to outsource a part of your inventory so that a third party can take care of your operations. 

Direct DistributionIndirect Distribution
In-house fulfillmentOutsourced fulfillment
Greater fulfillment costs.Standardized fulfillment costs

Advantages of Direct Distribution

  • No intermediary costs
  • Greater control over business
  • Direct consumer contact

Advantages of Indirect Distribution

  • Shared storage and shipping costs
  • More resources for promoting products
  • Faster order processing and shipping
  • Third-party technology stack
  • Expertise and skilled labor

How to Improve Distribution Logistics for Your Business?

How to improve distribution logistics for your business

Advanced Technology Stack

If you want to improve the distribution logistics for your business, you must leverage technology. An automated warehouse management and inventory management software can help you reduce the time and errors by a considerable margin and save your money. With the right technology stack, you can ensure a reduced order to ship time and ensure the product reaches the customer much faster. The right supply chain technology can improve how you run and manage different parts of the distribution logistics chain like the 1st-mile delivery, inventory tracking, shipping, etc.

3PL Fulfillment Providers

can help you delegate distribution and improve operations. A tech-enabled 3PL fulfillment provider will help you manage inventory efficiently, store it properly, and process it much faster when you receive an order. Usually, 3PL fulfillment providers work with more than one eCommerce company and bring considerable expertise and skilled resources. They have streamlined operations and standardized operating procedures to make sure that every order is packed and shipped accurately and meets the requirements of your business, marketplace, etc.

Demand Forecasting

With proper inventory tracking, you can also forecast demand in advance to ensure that you don’t run out of inventory and don’t face unfortunate situations like stockouts. Also, demand forecasting can help you optimize your list, minimize shrinkage, lower cost, and ensure successful delivery, which will eventually keep your customers happy.

SR Fullfilment

How Can Shiprocket Fulfillment Improve Distribution?

Shiprocket Fulfillment is a 3PL fulfillment provider that helps you outsource your order fulfillment operations right from inventory management to returns management. 

You can send your inventory to our fulfillment centers located across seven locations in India, and we will optimize operations for your business. With this type of indirect distribution logistics, you can deliver 3X faster to your customers and offer same-day and next-day delivery. You can also reduce fulfillment costs by up to 40% and decline RTO orders for your business.  

With Shiprocket Fulfillment, you can reduce the resource and time wasted with in-house fulfillment and focus on more critical aspects of your business. With this strategy, you can improve your eCommerce business and multiply profits. 

Final Thoughts

Distribution logistics is an essential aspect of your eCommerce supply chain. You need to align it with every operation so that there are no delays and you can deliver to your customer as soon as possible. Look for the best alternatives for your business and derive a strategy that efficiently helps you optimize your business. 

Shiprocket Fulfillment features
Apr 22, 2022 by Srishti Arora