Fulfillment Operations 8 min read
10 Best Logistics Companies in India (For 2023)
November 11, 2022 by Rashi Sood - 8 min read
- Top 10 Logistics Companies in India
- Considerations To Make While Choosing A Logistics Company in India
A logistics company plays a crucial role in ensuring your orders are delivered on time, and your customers are happy with your brand. How you zero in on the best logistics company in India that manages all your logistics services affects your business strategies. In all, an efficient logistics company is the backbone of a D2C brand, without which it cannot succeed.
However, finding the best logistics company in India is a tiresome task that needs a lot of work on your part. But, once you have chosen the best logistics partner, you can rest assured that your order fulfillment is in good hands.
To make things easy for you, here we have compiled a list of the best logistics companies in India. We have also enlisted points that you need to consider while choosing the best logistics company in India for your D2C brand.
Top 10 Logistics Companies in India
Now that you know some tips on how to zero in on the best logistics companies in India, here are the top 3 logistics companies in India:
1. Shiprocket Fulfillment
Headquartered in Delhi, Shiprocket Fulfillment is an order fulfillment service provider that helps eCommerce brands store, manage, pack, ship, and deliver orders on time. It has more than 45 state-of-the-art fulfillment centers across PAN India, such as Delhi, Bangalore, Hyderabad, Pune, Guwahati, Chennai, Kolkata, Lucknow, Chandigarh, Surat, and many more. You can store your inventory across these locations and ship orders from the centers closest to your customers. Thus, you can offer one-day and two-day delivery options to your customers while also saving on shipping costs and reducing RTO.
2. FM Logistics
FM Logistics India is a subsidiary of France-based FM Logistics. It is India’s one of the top logistics companies with over 90 warehouses in 30+ locations in India. It offers warehousing and distribution services for eCommerce, FMCG, automotive, consumer durables, telecom, engineering, pharma, and other industries.
3. TVS Supply Chain Solutions Limited
TVS Supply Chain Solutions is a subsidiary of TVS Group and is a multinational supplier of end-to-end supply chain services to different industries. It helps its clients transform their logistics supply chain through improved visibility, increased productivity, and lower operations costs.
Established in 1989, Gati has pioneered express distribution in India. It offers technology-backed seamless and end-to-end logistics solutions. Gati also has expertise in air and surface express delivery, and it offers customized solutions for the retail and MSME sectors. The company has a PAN India network offering access to 19,800 pin codes.
5. Mahindra Logistics
One of the top 3PL companies in India, Mahindra Logistics offers a wide range of services, ranging from supply chain to transportation services. It is operating in more than 500 locations and has so far catered to over 400 renowned brands.
6. Ekart Logistics
Founded in 2009, Ekart Logistics started as Flipkart’s in-house supply chain. Through its reliable delivery processes, it has managed to be one of the top logistics solutions for eCommerce businesses in a short span of time. The company serves as an excellent option for eCommerce businesses looking for end-to-end logistics solutions. With its tech-enabled tracking solution and same-day/next-day deliveries, the company has grown to be a top choice for many businesses.
7. Blue Dart
Blue Dart needs no introduction when it comes to logistics. Established in 1983 and headquartered in Mumbai, Maharashtra, Blue Dart has grown to be a leading logistics provider. Known for its huge distribution network, the company services over 14,000 pin codes in the country. Whether you are shipping locally or internationally, Blue Dart provides a comprehensive solution to eCommerce businesses.
Established in 1990 and headquartered in Bangalore, DTDC is a household name when it comes to providing courier services. What started as a home-grown courier business has now turned into a leading logistics company. Delivering to over 17,500+ pin codes, the company is famously known for providing express delivery services.
9. Ecom Express
Founded in 2012, Ecom Express is a Gurgaon-based company that uses state-of-the-art technology to offer seamless first-mile pickup, order processing, network optimization, and last-mile delivery. Operating in over 27,000+ pin codes in India, Ecom Express is the go-to solution for a lot of eCommerce brands in India.
Founded in 1969, DHL provides supply chain solutions and courier services in 220+ countries. The company is famously known for its well-structured fulfillment services. With over 800 fulfillment centers around the world, DHL helps eCommerce businesses reach their customers faster at a relatively lower cost.
Considerations To Make While Choosing A Logistics Company in India
While you must want to look for a logistics partner that offers its services at the lowest rates, it is necessary that you look for the right services at the right cost. Besides, a logistics partner might have low shipping rates but other hidden costs like extra charges for COD orders and weight discrepancies. All these costs can burn a hole in your pocket.
This is why it is crucial that you not only look for a company that has lower shipping costs but offers other services at cost-effective rates. Also, you need to know the exact services you need and what your budget is. This will help determine the right and cost-effective logistics partner.
Greater Pin Code Coverage
The pin code coverage of the logistics partner is one of the crucial things that you must check. But, before you set out to look for the highest pin code coverage, it is crucial that you know the exact locations and pin codes that you receive the most significant number of orders from. This may include tier 2 and tier 3 cities that are not reachable by most courier partners.
Order Tracking Facility
Real-time order tracking is essential for the best customer service. You must offer your customers a good post-purchase journey to turn them into loyal customers and increase repeat purchases. You must send your customers regular and real-time updates to keep them excited. So, you must look for a partner that offers real-time tracking updates via SMS, email, and WhatsApp.
The eCommerce industry has changed a lot over time, and so have customer demands. They now prefer faster order deliveries, so you must also deliver your orders faster to keep up with their expectations. This is why you must look for speedy order deliveries at the lowest rates from the logistics company you are choosing.
Accordingly, you can make a list of the companies that offer same-day/next-day delivery, hyperlocal delivery, and express delivery. You can further narrow down the list based on the price they are charging.
A high RTO percentage is unwelcome by every online seller. Notably, the bigger your brand gets, the higher the RTO percentage will get, as your incoming orders will also increase. Though it is a challenge that can’t be ignored, you need to keep it under control.
Therefore, you will have to look for a logistics company that can help you keep your RTO orders low so you can meet your order fulfillment targets. Most logistics companies work towards addressing the reasons for RTO delayed deliveries, stuck shipments, and failed deliveries. Also, the partner must be well-equipped to manage your RTO orders well.
Efficient Returns Management
Even if all your orders are delivered on time, and you offer the best customer service, you still can’t stop your customers from returning or canceling orders. Sometimes the order is damaged in transit. Or the customers simply don’t need the product anymore.
Customers won’t think even once while canceling an order, but you don’t have that luxury. However, you got a chance here to give them a reason to think about your brand whenever they need the product again. So, as the customer-friendly brand that you are, you must have an easy and straightforward return process. Your customers must not feel they made a mistake by ordering from you in the first place.
The logistics company that you are finalizing, must have an efficient team and the required infrastructure that can handle and process the return orders. In all, apart from having efficient forward logistics, they must have a good reverse logistics mechanism.
As discussed above, sometimes the product is damaged in transit. Since a lot of products are picked, shipped, and delivered every day, some products are lost in transit. However, this can be heavy on your pocket. So, look for a logistics company that also offers an option to secure shipment against damage and loss. This added service will make you feel comfortable while your product is in transit.
Lastly, look for the track record of the logistics company that you are finalizing. A logistics partner’s overall performance and true value can be determined by the reviews and feedback it gets from its other clients. After all, you definitely would want to trust a reputed company with your order fulfillment process.
Logistics companies in India have been growing exponentially lately. They are embarked to contribute significantly to the entire logistics company. 3PL companies have also become an essential part of Indian eCommerce. Online brands can trust 3Pl companies with their logistics and order delivery operations. Not just that, but online D2C brands can also trust 3PLs like Shiprocket Fulfillment for their inventory storage.